CUSTOMER SATISFACTION EXPERT IN SANT CUGAT (GERMAN SPEAKER)
Descripción de la oferta de empleo
Aufgaben
Your responsibilities and impact working as a Customer Satisfaction expert will be:
Support of new/existing customers
Close cooperation with the sales, application engineers as well as the engineering department
Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
Complaint management CRM
Support of sales promotion activities (promotion, campaign, end of quarter)
Digital document management and filing according to standardized, predefined criteria
Responsibility for customer satisfaction in general (SLI)
Qualifikation
Skills, qualifications and interests you need to succeed in this role:
Very good ability to express yourself in German
At least 3 years of professional experience in customer service
Completed commercial or technical education
Enjoy dealing with people and have a feeling for their needs
Structured work style as well as ambition and optimism
Strong cooperation and communication skills, negotiation skills
High degree of resilience and sense of responsibility
Enjoy continuous training (SAP, IT, product knowledge)
Experience with SAP is a plus
Good MS Office skills and ideally experience with CRM systems
Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage
Benefits
What’s in it for you?
26K - 31K yearly gross base salary
Lunch Ticket COBEE
ADESLAS – Additional health insurance
Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
Hybrid work model
What should you expect from living in Barcelona?
The unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan and World cuisines
Quite a dynamic and active urban life where it is difficult to get bored- Sunny days, Mediterranean weather and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities
This project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities
Detalles de la oferta
- Blu Selection
- 02/02/2024
- 02/05/2024
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