CUSTOMER EXCELLENCE CONSULTANT

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients.
Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.
Are you up for a new challenge? Clients count on IQVIA™ as a strategic partner in supporting mission-critical decision making.
The international cooperation between IQVIA™ and our clients is usually centrally managed by their headquarters.
If you are interested in taking on a key role in this highly interesting environment and developing yourself further - then we look forward to receiving your application! S tart date.
as soon as possible Essential role functions In this multi-faceted role, you will be exclusively supporting IQVIA Switzerland as part of an extended matrix team.
Your reporting line will be into Switzerland.
Working together with our HQ Key Account Management Team and especially the International Client Services Team, you are responsible for supporting different aspects around multi-country agreements, contracting and business administrative requirements for Rx and Consumer Health Accounts.
Management of small and mid-size Consumer Health Accounts with focus on IQVIA’s data business and identification of Consulting Services engagements.
Facilitation of commercial compliance reports (through contact with local IQVIA KAM) and support for Third Party Agreement Program, publication approval processes, etc.
Creation of data reports and presentations requiring a good understanding of commercial IQVIA portfolio and the pharmaceutical industry.
Assessment of market data availability and costs assessment in direct contact with multiple affiliates for the creation of information services contracts.
Support of Account, Legal and Contract Management Teams during the creation of MSA and Commercial Framework Agreements with analytics and tailored research.
Supporting Marketing Teams with collection of IQVIA Thought Leadership material and publications (exploring new social media channels – LinkedIn mainly).
CRM contact management and update to secure effective marketing campaign roll-out in collaboration with marketing and account teams.
Creation and facilitation of customer surveys, Net Promotor Score (NPS) assessment and tracking, presentation to management.
Do you meet the required skills, experience, and educational requirement for the role? Bachelor's Degree in Business Management/Life Science or related field Minimum 3 year's direct experience in business intelligence roles, customer support roles, b usiness or market research analyst or equivalent combination of education, training and experience.
Previous e xperience in the Pharmaceutical / Healthcare / Life Science Industry together with data analysis is ideal.
E xcellent communication and presentation skills, ability to work and to feel confident in a matrix organization.
Fluent in English, additional European languages would also be advantageous.
Ability to establish and maintain effective working relationships with coworkers and managers and customers.
Excellent command of Microsoft Office programs, data analysis software, Social Media channels (e.
.
LinkedIn) or other marketing tools, experience working with CRM systems.
Highly organized and capable of handling multiple projects at the same time.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs.
qvia.
om.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world.
We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.
When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things.
Multifaceted thought processes spark innovation.
Multi-talented collaboration harnesses innovation to deliver superior outcomes.