CUSTOMER ENGAGEMENT OPERATIONS & FIELD ENGAGEMENT LEAD
Descripción de la oferta de empleo
In tihis role you will contribute so that our impact continues extending and being a positive factor in many people's lives.
About the Role Location.
Madrid or Barcelona #LI-Hybrid Key Responsibilities.
Manage and coordinate the BECE organization including measuring the success of all pillars against the value case / internal and external KPIS, supporting continuous improvement.
Lead cross organization transformational initiatives (e.
.
account management).
Maintain the BECE plan, R&R, multiyear investment and resource roadmap, collaborating across BECE LT and other stakeholders / functions.
Manage multi-year BECE operational budget and forecast.
Define, manage, and optimize BECE processes and standards.
Own change management & communication within BECE, while coordinating & communicating CX-related change across International.
Contribute to capturing input from field management to contribute to the ongoing development of CX and AI and ensure ingestion into CX/AI strategy.
Act as gatekeeper to cascade above-country initiatives to Spain and explore opportunities to collaborate across countries.
Identification and provisioning of standardized KPIs and impact measures.
Establish a shared KPI framework and standardized reporting.
Identify areas of optimization including AI / ML inputs.
Essential requirements.
Business Experience (Marketing & Sales) - deep expertise in pharma commercial models and understanding of relevant trends in the industry.
Alternatively, a consulting background will also be considered.
Experience in leading strategic projects - proven experience in strategic program management across a multiple program portfolio.
Proven experience working with Global and Regional teams.
Capacity to navigate complexity and to drive effectiveness across the function and in collaboration with other functions in Novartis, change management.
Strategic/Business Mindset, continuous Improvement abilities and strong collaborative, negotiation and analytical skills.
Fluent speaker of English and Spanish languages.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 26/04/2024
- 25/07/2024
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