CUSTOMER CARE OFFICER

Company Description Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures.
Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.
Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination.
Renamed in , Alpadia benefits from the heritage of ESL Language Schools’ two decades of experience in language education.
Alpadia Language Schools offers all year round courses for adults and summer camp junior programs in Switzerland, France, Germany and England.
Each year, our schools welcome more than students from all over the world.
Alpadia has joined Kaplan team in July and is very proud to be part of this new family.
Inspire your future.
Become an Alpadian! Job Description We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain as our team is growing!   Your main tasks will be.
Admissions for direct clien Entering student information onto booking system Confirm bookings within our 24 working hours max policy (48h during high season) - creating invoices, booking confirmation and visa letter when necessary Supporting our customers about any enquiry they could have before their arrival at school Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance etc.
Install and consolidate high level of trust between you and the customer Send invoices and follow up on payments Manage complaints Check availability for summer camps if necessary Collaborate with other Sales and Customer Care staff Qualifications Desired Skills, Experience & Requirements Experience in Customer Service and/or Admissions in travel & tourism or language education industry  Professional knowledge of Microsoft Office Very high level of  English is required.
Other languages a plus Outstanding organisational skills Ability to prioritize effectively and to work to tight deadlines Ability to handle customer complaints and issues in a diplomatic and sensitive manner Experience of dealing with high volume, complex communications Excellent written & verbal communication Sales & Service oriented Personal Characteristics Passion for customer care Demonstrate attention to detail Ability to articulate goals and assign timelines Cultural sensibility Positive thinker & flexibility Ability to remain calm under pressure Additional Information What we offer you Highly varied tasks and a chance to develop a wide range of skills in an international company Unlimited tea & coffee Free breakfast on Mondays, Free Fruits on Thursdays! A stimulating and dynamic work environment Join our mighty and international skilled team in our very central office  Autonomy at work and regular contact with teams in Switzerland, Germany, Spain, France and England Contract.
Temporal contract (3 months)  Activity rate.
100% Place of work.
Barcelona, Spain Start date.
Asap You want this job?  Apply in English  (CV+ cover letter) here.
PLEASE NOTE.
Only applications fulfilling all criteria will be considered and only applications accepted for an interview will receive a reply.
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