CLOUD SUPPORT CONSULTANT

Cloud Support Consultant M/F/X   Your main responsibilities.
Answer questions from multi-channel customers by qualifying their needs Develop a first technical diagnosis and provide solutions to incidents encountered by users Identify, detect incidents and quickly provide a technical and/or commercial solution Provide remote technical assistance by adapting to the level of knowledge of your interlocutors Guide the user to solve the problems encountered   Your future impact Attached to the Team Leader Universe, you will be in charge of assistance in the use of our products (Cloud products).
You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical advice   In 6 months you will have accomplished Good interpersonal skills and a desire to deepen the customer's needs.
Answer questions from multi-channel customers by qualifying their needs Develop a first technical diagnosis and provide solutions to incidents encountered by users Identify, detect incidents and quickly provide a technical and/or commercial solutionDiscover and understand our Cloud products and technology associated.
(be part of training sessions) Manage and follow our customers for top Cloud products.
Answer and manage our customers of Level of Support Standard & Premium.
Increase your knowledges for Cloud environnement.
(Virtualization, Network, Baremetal, AI...) Learn OVHcloud's organisation and deal with our internal and external process.
And in 1 year you will have mastered   Provide remote technical assistance by adapting to the level of knowledge of your interlocutors Guide the user to solve the problems encountered Ensure the follow-up of the customer relationship until the final processing of the request Inform the customer base following the call Master and apply all internal procedures applicable to customers Manage and monitor customer procedures with the various internal departments.
technical, commercial Contribute to the drafting of procedures and various documentation Participate and manage different projects Report technical issues and anomalies to the various departments (com-dev-admin) Have ability to manage top customers (Entreprise & Business levels of Support) Organize meetings with customers on a daily basis.
Be an expert on one or more technologies/products..
RECRUITMENT PROCESS 1.
Meeting within 2 to 4 weeks with our hiring officer.
Belén 2.
Interview with the manager.
Benjamin 3.
Possible meet & greet session with the team or a coworker Compte Épargne Temps (CET) Intéressement Plan d’Épargne de Groupe (PEG) Plan d’Épargne pour la Retraite Collectif (PERCO) Carte Ticket Restaurant RTT Mutuelle et prévoyance d’entreprise* Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée* Subventions sport & vacances * pour tous les membres d’un même foyer JOINING THE OVHcloud JOURNEY OVHcloud values the diversity of the people it hires and supports.
For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself! SUSTAINABLE DEVELOPMENT AT OVHcloud.
A DEEP COMMITMENT Data has a powerful impact on every aspect of our lives.
It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign Explore our commitments that make a difference.
TO GO FURTHER Discover some of our passionate employees and explore their occupations at OVHcloud! ► YouTube OVHcloud Careers Do you want to contribute to unique projects and build the free cloud together? Let's go! At OVHcloud, we are driven by the same desire.
to build the future together and support the freedom to innovate.
Discover the major player in free and responsible cloud computing.
YOUR JOB Cloud Support Consultant M/F/X   Your main responsibilities.
Answer questions from multi-channel customers by qualifying their needs Develop a first technical diagnosis and provide solutions to incidents encountered by users Identify, detect incidents and quickly provide a technical and/or commercial solution Provide remote technical assistance by adapting to the level of knowledge of your interlocutors Guide the user to solve the problems encountered   Your future impact Attached to the Team Leader Universe, you will be in charge of assistance in the use of our products (Cloud products).
You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical advice   In 6 months you will have accomplished Good interpersonal skills and a desire to deepen the customer's needs.
Answer questions from multi-channel customers by qualifying their needs Develop a first technical diagnosis and provide solutions to incidents encountered by users Identify, detect incidents and quickly provide a technical and/or commercial solutionDiscover and understand our Cloud products and technology associated.
(be part of training sessions) Manage and follow our customers for top Cloud products.
Answer and manage our customers of Level of Support Standard & Premium.
Increase your knowledges for Cloud environnement.
(Virtualization, Network, Baremetal, AI...) Learn OVHcloud's organisation and deal with our internal and external process.
And in 1 year you will have mastered   Provide remote technical assistance by adapting to the level of knowledge of your interlocutors Guide the user to solve the problems encountered Ensure the follow-up of the customer relationship until the final processing of the request Inform the customer base following the call Master and apply all internal procedures applicable to customers Manage and monitor customer procedures with the various internal departments.
technical, commercial Contribute to the drafting of procedures and various documentation Participate and manage different projects Report technical issues and anomalies to the various departments (com-dev-admin) Have ability to manage top customers (Entreprise & Business levels of Support) Organize meetings with customers on a daily basis.
Be an expert on one or more technologies/products..