BUSINESS SUPPORT CAPABILITY MANAGER _VOIS
Descripción de la oferta de empleo
Ability to manage a diverse collection of engineering professionals either from deployment or Support perspectives.
Maintain customer satisfaction through working with the internal teams to resolve product problems affecting post-implementation (BUILD) customer satisfaction.
Understand and Participate on Enterprise customers’ solutions (Fixed, Voice, Data, IoT, UC…etc.) Support Workflows and escalation paths Ensure appropriate actions and long-term plans are in place to meet customers engagement and satisfaction targets for different segments including Large Enterprise and SME/SoHo.
Ensure proper bench management by proactive re-skilling of the workforce Improve productivity of the delivery teams through tooling, automation and effective operational models and methodologies Identify, mentor, coach and develop talents; ensure succession planning for all management and critical individual contributor roles Create a learning, experimentation and innovation culture across teams, ensure time for learning and development plans are in place for all team members Who you are Deep understanding of products and solutions lifecycle, with a focus on presales, architecture and customer implementation Extensive experience (10 years) in Data Networking solutions Hands on Experience in Business Platforms and Solutions Experience in establishing new functions within a multi-cultural environment Budget management and financial acumen Proven track record of optimizing delivery Previous technical experience in at least two of the managed areas Experience in managing large teams and departments and managing managers of managers University degree in computer science, telecommunications or equivalent Financial understanding Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 27/03/2024
- 25/06/2024
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