Sales, customer service, customer care

Managed a team of 30+ employees, led business operations and controlled customer relations, financial accountability, inventory management and restaurant maintenance to ensure the efficient and profitable business performance and growth.
•	Increased profit margin 7% in the first quarterly performance in the position by optimizing sales opportunities, efficiently reducing waste and timely executing corporate and local marketing programs
•	Constantly achieved top ratings on customer satisfaction reviews by exceeding customer expectations, building positive guest relations and ensuring consistent quality of products and service 
•	Reduced employees turnover 40% in 6 months by implementing motivational training and staff recognition programs
•	Developed 3 new general managers by providing effective training, stimulating professional growth and recognizing achievements and great work results

Supervised and run the staff and acted as a quality control and ensured customer satisfaction at all times through appropriate employees’ training and efficiently resolving escalated customer service issues and complaints.                  
•	Assisted General Manager with the executing and achieving financial goals through flexible scheduling, monitoring cost control and analyzing monthly business profits and losses
•	Highly contributed to achieving business targets through social media marketing and promotional activities 
•	Dealt with all administration duties efficiently while managing a high demand of calls, handling emails and restaurant reservations and resolving hospitality technical issues

Assisted senior management in planning, managing and executing the marketing project to increase company’s brand recognition and contributed to successfully complete the project goals.                        
•	Researched and analyzed data for marketing activity and maintained social media platform. 
•	Developed full-scale online marketing plans (including the project scope, goals and deliverables), and delivered plans to management

Assisted and consulted international students through their transition into higher education.
•	Worked with students and ensured they complied with all university requirements
•	Demonstrated expertise of the programs and facilities available, helped to adjust to new cultural settings

120-hour Premier Teaching English as a Foreign Language (TEFL) Certificate

Relevant modules: Principles of Marketing, Managerial Finance and Accounting, Economics for Business and Management, International Marketing, Trade and International Business.