Customer service/ sales

Managing different accounts and projects for small businesses located in Ireland and the United Kingdom.
Responsible for open and maintain customer accounts by recording account information. Maintain financial accounts by processing customer adjustments.
Generate sales leads by contacting new potential customers through telephone and email.

Maintained a customer satisfaction rate of 95%. Solved 20 - 25 tickets on a daily basis.
Carried out retention calls with unsatisfied customers, convincing them to keep using Edreams website and Amadeus GDS for travel bookings.
Taking full responsibility and ownership for end-to-end case resolution, Booking Worldwide Flights, Hotels and Tours, exchange and cancellations process.

In charge of receiving and process customer purchase orders utilizing SAP, order to cash cycle, authorization, credits/debits, and claims.
Processing orders, credits, debits, and refund/exchange paperwork.
Worked directly with the senior management, scheduling their meetings, flights, and other appointments.

VIP Business Travel Consultant - EMC2 UK & Ireland. Working as a VIP Counselor exclusive for EMC2.
As a specialized Corporate Travel Counselor, responsible for the timely and accurate servicing of American Express Corporate.
Travel arrangements for a domestic/international account. Responsibilities include providing corporate travel services utilizing Sabre GDS, focusing on the client’s corporate policy,
and selecting preferred suppliers where applicable. This includes air, rail transportation, hotels, and auto rentals.

Demographic studies is the collection and analysis of broad characteristics about groups of people and populations, sex, migrations movements. Demographic data is very useful for businesses to understand how to market to consumers and plan strategically for future trends in consumer demand and to plan new and existing tourist destinations, base on demographics data.