Guest experience manager

-Responsible for looking after the needs of guests making sure that the facilities are ready for our customers.
-Leadership role in promoting exceptional customer service from other staff member.
-Supervise a three-person team and delegating task to them.
-Detailing VIP reservations
-Understanding of the Front Office and accounting procedures in order to deal with financial issues and their resolution ensuring guest satisfaction whilst adhering to procedures set.
-To liaise and supervise with necessary staff including housekeeping and maintenance to address any problems or requests made by guests.
-Listen and respond to guest queries and requests both in person, phone and by mail.
-Provide information of the city, offering sightseeing advices.
-Upload content and monitoring social media comments, reply accordingly and driving positive reviews
-Give a personalize service following up every guest stay
-Managing complaints from guests and attempt to resolve their issues.
-Elaborate monthly and annual quality reports.
-To prepare a daily briefing and exhibit the most important issues to my co-workers.
-Supervise that the hotel fulfils the Melia five stars standards. 

+ achievements: 

*Melia Cala d’Or is considered in attention and service as the number 1 of the company in the Balearic Islands.
*Sol Cala d'Or for 2 seasons has risen 10 positions in the internal ranking of the company.

*Both hotels on Social media have a very nice position. With a remarkable growth in recent seasons;
On TripAdvisor, Melia with 4.5 p. and Sol with 4 p.; On Booking, they have an excellent score, Melia Cala d’Or with 9 out of 10 and Sol Cala d’Or with 8.4 out of 10.

-Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as hostess.
-Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
-Give a personalize service following up every guest stay
-Managing complaints from guests and attempt to resolve their issues.
-Detailing VIP reservations.
-To liaise with necessary staff including housekeeping and maintenance to address any problems or requests made by guests.
-Listen and respond to guest queries and requests both in person, phone and by mail.
-Upload content and monitoring social media comments, reply accordingly and driving positive reviews.
-Complete audit procedures.

-Oversee and coordinate all arrivals and departures of special guests (VIPs, The Level etc).
-Give a personalize service following up every guest stay.
-Detailing VIP reservations
-Make and confirm hotel, restaurants, excursion reservations for guests.
-Greet incoming and departing guests warmly; escort them to assigned room are; present hotel’s facilities.
-Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
-Listen and respond to guest queries and requests both in person, phone and by mail.
-Supervise that the service fulfils the Melia the level standards.

Give a personalize service following up every guest stay
-Managing complaints from guests and attempt to resolve their issues.
-Looking for ways to distinguish the service’s facilities to promote customer retention.
-To liaise with necessary staff including housekeeping and maintenance to address any problems or requests made by guests.
-Welcome and greet guests.
-Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as      hostess.
-Upload content and monitoring social media comments, reply accordingly and driving positive reviews.
  -Listen and respond to guest queries and requests both in person, phone and by mail.
-Oversee and coordinate all arrivals and departures of special guests.

-Greet incoming and departing guests warmly; escort them to assigned dinning are. present menus; announce waiter’s name.
-Observe to guest’s needs throughout dining experience to ensure they receive high quality service. 
-Care for our guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensure restrooms are clean, stocked and orderly.
-Answer the phones for reservations and fill to -go orders when needed.
-Protect establishment and patrons by adhering to sanitation, safety and alcohol control police.

-Provide information of the city, offering sightseeing advices. 
-Preparing tourist or visitor information producing promotional material and displays.g
-Liaising with local businesses and the media.

-Greet incoming and departing guests warmly; escort them to assigned dinning are. present menus; announce waiter’s name.
-Observe to guest’s needs throughout dining experience to ensure they receive high quality service. 
-Care for our guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensure restrooms are clean, stocked and orderly.
-Answer the phones for reservations and fill to -go orders when needed.
-Protect establishment and patrons by adhering to sanitation, safety and alcohol control police.

•	Learn to measure and evaluate critical indicators of the business in all its areas, applying data science methods.
•	Know how to manage and design architectures and solutions for big data problems that add value to the organisation.
•	Know how to apply analytical and predictive models to business situations that require advanced treatment.
•	Apply in a practical way the different analytical techniques to implement them in business to meet the current demand in the business sector.
•	Understand the role of different database models and the uses of multidimensional databases to analyse and visualise patterns and trends.
•	Efficiently manage ICT and implement them in the development of our skills.
•	Train expert Project Managers, who know how to achieve the proposed objectives, increase profitability and enhance the overall quality of the project.
•	Develop managerial skills and techniques for managing human and material resources.
•	Know the standards of the PMP certification.
•	Align the current needs of the companies in the direction of projects with the teaching of the best practices of the market.
•	Know, select and use the necessary tools for the budgetary management of a project appropriately.
•	To promote decision-making as a manager of complex projects, considering the technical, economic, quality, environmental and risk exposure aspects that encompass it.

The Hospitality and Tourism Management BBA program  has been designed to offer students practical skills and core knowledge of business fundamentals which will lead to a solid foundation for a successful entry into the business world. 

The degree program has been developed keeping in mind the needs of organizations and expectations from new entrants. The field of Hospitality Management requires an extreme focus on customer service and satisfaction while maintaining a profitable business. 
The hospitality and tourism sector is a very diverse and vast sector that includes a substantial number of industries working together in tandem for maximum value creation. 
This system includes hotels, restaurants, airlines, travel agencies, convention centers, transportation companies, cruise companies, etc. 
This sector has been significant growth over the years and offers some excellent entry points for great careers. This sector is also known for accelerated growth and development for smart and hard-working talent.

Planning, promoting and providing information on national tourist destinations, guiding and assisting travellers and customers in terminals, transport means, events and other tourist destinations.