Project manager, customer service executive, guest relations, translator

Offering niche expertise and personalised service to the loyal client base.

•Achieving operational and commercial success of the business.
• Managing related suppliers. • Researching industry developments and analysing competition.
• Event management (private/corporate). 
• Negotiating deals with hotels and other partners. 
• Making and executing necessary decisions to keep company moving toward goals achievement.
• Designing bespoke travel itineraries and making travel arrangements.
• Developing and improving customer and supplier database.
• Marketing tour packages to direct clients and agents.
• Dealing with customer issues and complaints.

• Processing/allocating payments and receipts. 
• Creating and updating spreadsheets of daily transactions.
• Credit card reconciliation log. 
• Review and process reimbursements. 
• Payroll journals.

• Creating travel itineraries (including VIP tailor made tours and corporate travel) and making travel arrangements.
• Planning and organising private events. • Providing personal concierge services to HNW clientele.
• Managing and training 4 junior members of staff.

Effective cooperation in an international team using modern languages and knowledge of cultures.