Director de alimentos y bebidas

Manage all Food and Beverage Outlet operations, including Banquets.
 Maintain exceptional levels of customer service.
 Ensure compliance of brand standards 
Recruit, manage, train and develop the Food and Beverage team 
Manage guest queries in a timely and efficient manner
 Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll 
Set departmental targets and objectives, work schedules, budgets, and policies and procedures 
Develop menus with other members of Food and Beverage team 
Accountable for monthly stock takes 
Incentivise team members to maximize sales and revenue 
Carry out annual and mid-year appraisals with Managers under your responsibility Evaluate guest satisfaction levels with a focus on continuous improvement

Prepare and review an annual business plan focusing on revenue uplift, external sales activity, increases in guest satisfaction scores and margin profitability. 
Support the effective operational management of the hotel and work with the Heads of Department to achieve and exceed their revenue and guest satisfaction targets. 
Oversee the recruiting, managing, training and the developing of the F&B team.
 Respond to audits that are completed by the company to ensure continual improvement is achieved. 
Maintain a constant awareness of department security especially related to cash, stock and equipment and to ensure all department procedures are fully adhered to.
 Ensure adherence by all departments to licensing laws and training all the staff in this law. 
Complete any reasonable request by senior management and deputize for the Hotel Manager when out of the hotel. 
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). 
Assist the development of meaningful and achievable hotel budgets and other short and long term hotel strategic goals.

Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton Worldwide brand standards. Control, effectively, the flow of customers and the interactions between the front and back-of-house throughout service. 
Ensure Team Members maximize all sales opportunities.
 Ensure Team Members consistently maintain brand standards and high levels of customer service. 
Handle all customer inquiries in an appropriate and professional manner. 
Manage, accurately, all transactions during service. 
Manage Team Member schedules, stock, and wastage levels.

Supervise the day-to-day operation of the Food & Beverage and Front Office departments, ensuring exceptional guest service from all areas.  
Pro actively plan to ensure department preparedness based on all an awareness of business in the Hotel.  
Identify, communicate and action all sales leads. Actively encourage staff to maximize sales through up-selling, using incentives, promotions, etc. 
 Responsible for developing team skills & knowledge through training. 
 Ensure prompt resolution of customer complaints. 
 Monitor and control Food & Beverage stock, overseeing the ordering, delivery, and storage of all items.
 Ensure awareness and compliance with all Health & Safety and HACCP work practices.
  Ensure support of the organizational core values at all times.