ORDER MANAGEMENT ASSOCIATE

Barcelona - Barcelona

Descripción de la oferta de empleo

Description: We are looking for an Order Management Associate to work in a leading multinational company in thepharmaceutical sector.The Order Management Associate will be responsible to manage Order-to-Cash activities related toOrder Management, Order Fulfillment and Billing.The Order Management Associate will be responsible to perform a broad set of activities reaching from receipt of standard customer orders through multiple source points up to delivery, including timely and effective  resolution of issues related to incomplete orders, delivery blocks and billing related activities. These activities include handling of customer complaints and returns as well.

Responsibilities:- Create the new orders with SAP- Review and provide information about the situation of their orders;- Review and provide logistic or descriptive information of products;- Review and provide information about delivery data;- Review and provide information about invoice data (solve possible invoice issues);- Maintain a record of the most common issues and problems and their solving degree, so thatthe customer service is speeded up;- Involvement in staff training.- Customer orientation, responsiveness, provide solutions to customer requests;- Coordinate relationship with Customer in order to improve the satisfaction. Requirements: - Native or high (C1-C2) level of one of those languages: Portuguese, French, Italian, Spanish or Dutch- PLUS fluent (B2-C1-C2) English skills both in the spoken and written form.- Preferably a University Degree or equivalent, especially with main focus on Administration orSupply Chain Management. Alternatively an equivalent progressive working experience.- Experience in Customer Service or other related Order-to-Cash processes.- Good communication and interpersonal skills.- Advanced MS Office.- Experience with ERP systems. SAP experience valuable.- Highly Customer oriented.- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.

It's preferable to have the Spanish Work Permit Offer:
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Detalles de la oferta

Empresa
  • Wodker Associates
Tipo de Contrato
  • Full time
Fecha de publicación
  • 20/02/2020
Fecha de expiración
  • 20/05/2020
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