DEALER ORDER MANAGEMENT REPRESENTATIVE
Descripción de la oferta de empleo
We're a team that dares to look at the world's challenges and see impactful possibilities.
We believe in a better future when we uplift others and enable our people to thrive at work and at home.
We boldly go.
As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions.
You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following-up with multiple teams to deliver what the customer needs.
You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.
Responsibilities.
Approximately 80% of time directly supporting customers or following up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc.) Respond to and resolve order management inquiries from customers and internal partners.
Provide customer support for order activities-model identification, pricing, availability, system matchups, promotions, system solutions.
Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
Run order reports and work with teams to fix misses/holds and close open orders/returns.
Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity.
Refer to and create new standard work to maximize efficiency.
Participate in continuous improvement activities.
Key Competencies.
Relentless customer focus Excellent verbal and written communication skills-including listening Change oriented.
Problem solving Qualifications.
Associate degree, Bachelor’s Degree preferred.
2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 10/04/2024
- 09/07/2024
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