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Descripción de la oferta de empleo

We are currently recruiting for a Entry level professional able to support our Software Lifecycle Services team in Europe. Hunger, Heart, Harmony. The three core values that we represent and strive to display. This is who we are, and by living these behaviours here at Insight, we’re doing amazing things.Insight started in a garage in 1988. It's through harnessing these three core values that two brothers, Eric and Tim Crown, drove Insight to become a Fortune 500 company. We are a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.Along with excellent benefits and a competitive reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. The SLS Analyst will provide support to LCS Consultants and Insight’s Clients, including producing robust analysis, consolidation and preparation of data and delivery against Client requests. The SLS Analyst will use and contribute to the Insight knowledge base and methodologies to advance Client operations and drive innovation and efficiencies whilst meeting defined high-quality outputs.Key duties and responsibilities Support the delivery of projects through high-quality data analysis (data gathering, aggregation and processing). Analysis may include how much software a customer has purchased or consumed, or how licensing metrics and charging models may apply to Clients.Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with colleagues to understand anomalies, overcome conflicts or issues.Provide first and second line assistance to Clients via the service desk. This may be through online portals, email or telephone, in response to requests and queries submitted by Insight’s clients. Tickets can contain requests for information, licensing administration or advice or specific licencing queries.Manage the workflow of the service desk, including ticket allocation based on team workloads, tracking and management of responses through to completion and escalate to more senior teammates as appropriate. Skills / Experience required:Ideally 1 year of Licensing or Service Desk experience - añadir data (data analyst, data management, big data….Basic IT understanding of servers, processes and networkExperience in Excel skillsHigh level of written and spoken English – will be testedProcess-driven and analytical approach
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Detalles de la oferta

  • Insight
  • En toda España
  • Sin especificar - Sin especificar
  • Sin especificar
Fecha de publicación
  • 12/08/2021
Fecha de expiración
  • 10/11/2021
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