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CUSTOMER SUCCESS MANAGER - RENEWABLE ENERGY COMPANY

Madrid - Madrid

Descripción de la oferta de empleo

Position: Customer Success Manager
Location: Madrid, full time, permanent contract (20-30% travel)


Start Date: ASAP


Company Description – what we offer


Welcome to ezzingSolar, the “all-in-one” solution that simplifies solar PV and allows companies to develop
and be profitable in distributed generation. Our mission is to help companies, with the ambition of leading
the residential and small commercial segment of the photovoltaic market, succeed through technology and
operational excellence. www.ezzing.com


If you believe that solar energy is the future, if you dream about covering all rooftops with solar panels, then
this is your company :) We are a very dynamic and exciting Spanish startup leading the energy transition
through digitalization and renewables energies. Whatever your job title is, at ezzingSolar you can make a
global impact and change the way people produce and consume energy. You will face a disruptive and
emerging business model that will push you in several areas, with no boundaries for creation and
collaboration.


ezzingSolar provides an exciting and supportive atmosphere with ambitious people from around the world!
Outstanding opportunities for personal and career growth. That means that we maintain a growth mindset
in everything we do and invest deeply in employee development.


Job Description:
To support our customer growth we are looking for a CUSTOMER SUCCESS MANAGER who will be
responsible for developing long-term relationships with our customers. We are looking for a reliable,
analytical, hard-working individual to join our company, working with both our internal teams as well as
clients in a multi-cultural environment


Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver,
and a great multi-tasker who is able to work in a fast paced, dynamic environment. Proactivity and willing to
improve are a must at ezzingSolar. Our ideal candidate will also have experience developing B2B
relationships across functional areas as well as background in Project Management or Customer Success
Management with a proven track record of meeting or exceeding program goals.


Experience within the ENERGY, RENEWABLES, SOLAR SECTOR, SAAS SOLUTIONS, is welcome but not
mandatory.


Main Goals:
Ø Drive Customer Success Outcomes in ezzing’s Accounts
Ø Collaborate with customers to better understand their goals and ambitions
Ø Expand our revenue in Accounts through cross-sell and up-sell of products and services in
collaboration with Internal Sales Team


Responsibilities:

Ø Own the ultimate success of our customers, ensuring they realise the full value of the ezzing solution
Ø Develop effective long-term key customer relationships
Ø Identify and collaborate with the sales team regarding expansion, up-sell, cross-sell and additional
service/support opportunities within accounts
Ø Maintain relationships with key users and decision makers at assigned accounts, keeping them
connected to the value being added by our products
Ø Develop Customer Success methodologies and own team initiatives that improve productivity
Ø Define segmentation of customer base and varying strategies to serve each optimally
Ø Align with Product around driving ezzing’s product roadmap to customers and market needs
Ø Identify opportunities for continuous improvement
Ø Recognize trends across similarly situated customers
Ø Learn from best practices in industry
Ø Help oversee Implementations in new clients together with the Project Management Team
Ø Interact and work together with the different areas of the company
Ø Training and continuous learning
Ø Approximately 30% travel


Requirements:
Ø Significant experience in a Customer Success capacity (B2B preferred) or dealing with customers
Ø Comfortable working with Large Enterprise organizations
Ø Experience working with sophisticated enterprise clients
Ø Fluency in Spanish and English
Ø Relevant Masters/Bachelor’s degree


Skills:
Ø Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
Ø Deep understanding of value drivers in recurring revenue business models
Ø Honest and transparent partner to customers, winning and keeping their trust
Ø Ability to multi-task across a high number of accounts at any given time
Ø Exceptionally well organised/detail-oriented with outstanding oral and written skills

Requisitos del puesto


Requirements:
Ø Significant experience in a Customer Success capacity (B2B preferred) or dealing with customers
Ø Comfortable working with Large Enterprise organizations
Ø Experience working with sophisticated enterprise clients
Ø Fluency in Spanish, Italian and English
Ø Relevant Masters/Bachelor’s degree


Skills:
Ø Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
Ø Deep understanding of value drivers in recurring revenue business models
Ø Honest and transparent partner to customers, winning and keeping their trust
Ø Ability to multi-task across a high number of accounts at any given time
Ø Exceptionally well organised/detail-oriented with outstanding oral and written skills

Inscribirse a la oferta

Detalles de la oferta

Empresa
Localidad
Dirección
  • 28007 - Sin especificar
Tipo de Contrato
  • Indefinido, jornada completa
Salario al año
  • 30000€ - 40000€
Fecha de publicación
  • 27/09/2021
Fecha de expiración
  • 26/12/2021
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