MANAGER, CUSTOMER SUCCESS

Strength in TrustOneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.The ChallengeAs a Manager – Customer Success, you will manage the customer’s top advocates, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. Your team will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform. The Manager – Customer Success will ensure the team pro-actively engages with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform, as well as bridging any other support gaps to ensure that the customer is fully leveraging the product to meet their business needs.Your MissionHire, on-board, develop, coach, mentor and evaluate a team of 3 to 8 Customer Success Consultants. Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessionsSet a clear bar for excellence building a diverse, inclusive, and high performing teamResponsible for overseeing customer adoption plans, driven by Customer Success ManagersProvide advice and feedback to Customer Success Consultants on strategies, ways of working and best practicesAct as escalation point and drive customer risk mitigation strategy across cross functional organizationContribute to delivery of key board reporting, creating and maintaining OKRs and KPIsYou AreBachelor’s degree required 8+ years of customer success or software consulting experience3+ years of managing customer success or software consulting teamsEffective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Proven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive). Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software. Excellent verbal and written communication skills, including the ability to chair meetings or host webinars. Strategic thinking, problem solving, and decision-making capabilities Strong entrepreneurial skills to excel in a complex and rapidly evolving environmentWhere we WorkOneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role. Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.BenefitsAs an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.ResourcesCheck out the following to learn more about OneTrust and its people:OneTrust Careers on YouTube@LifeatOneTrust on InstagramYour DataYou have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.Our Commitment to YouWhen you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique careerOneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.