Inscribirse a la oferta


Madrid - Madrid

Descripción de la oferta de empleo

Act as cover for other team members as and when required. Establish productive vendor relations . Ensure quality of service to customers. Take on ad-hoc projects as and when requested by the management team. Attend relevant training. Attend all required internal and external meetings when requested. Maintain and develop own knowledge of the company and vendor product portfolio

· Generate and provide customer quotes in ERP
· Record & manage quote information in CRM
· Follow up & close on open customer quotes
· Manage cancellation requests, ensuring any credits due are acknowledged and credited
· Review open order report & liaise with order support team to close opportunities
· Support external sales representative
· Generation of monthly and ad-hoc reporting against service KPI's as requested by management
· Produce weekly forecast
· Run system reports to produce renewal information for service contracts · Receive vendor reports and cross reference with company generated reports
· Interrogate systems & records to compile complete data for each customer
· Handle requests for contract changes (co-termination, date, ownership or site)
· Support sales team as and when required
· Promote and train customers in use of vendor online tools
· Manage service renewal mailbox, responding to queries and passing over to sales any new or product refresh opportunities
· Perform regular reviews with Customers of open opportunities
· Manage Vendor quotes, pricing and special pricing requests
· Drive margin improvement

Requisitos del puesto

· Strong understanding of Customer Relationship Management. Sales negotiation skills
· Understanding & delivering the 'best in class' customer service at all times.
· SAP & Sales Force (prefered)
· General knowledge of networking and communications technology
· Ability to use standard software: MS Office Applications & Database software
· Calculate and maintain minimum profitability requirements on a transaction level
· Business level of English (C1, C2) + German Native speaker

Inscribirse a la oferta
Ver ofertas relacionadas

Detalles de la oferta

  • Sin especificar - Sin especificar
Tipo de Contrato
  • indefinido, jornada completa
  • Sin especificar
Fecha de publicación
  • 15/01/2020
Fecha de expiración
  • 04/01/2021
Denunciar esta oferta
German speaking Customer Service Agent
SpotOn Connections

Our client is currently recruiting german native speakers to work as customer service agents for an exciting project within the multinational automotive industry...requisitos del puestorequirements experience in high quality customer service support would be ideal (b2c) good and professional communication......

Customer Care Advisor with German, Dutch, French OR Italian
Talent Search People

Real-time administration of customer-specific data and attributes in the crm system to provide up-to-date customer information for marketing purposes as a member of the multilingual customer call centre during your day-to-day: - you will provide qualified processing and answering of technical......

Dutch speaking Customer Service Agent
SpotOn Connections

Responsibilities provide world class services – customer service deal directly with customers either by telephone or electronically analyzing customer needs, selecting and explaining the best solution to solve problems obtain and evaluate all relevant information to handle product and service inquiries......

Technical Support with Native Level of German
Talent Search People

Requisitos del puestoyou are the person we are looking for if:-you have native level of german and good level of english, written and will join a leading company in the customer service sector all over the world, with 48,000 employees based in 26 countries in europe, the middle east, africa......

Inside Sales with Native Level of German or French
Talent Search People

Native level of german or french it would be outstanding should you have:- 1 years of experience in sales of it solutions...are you a sales-oriented professional passionate about it solutions? if you have experience in lead prospection and communicate in german at a native level, this is your opportunity!......

Customer service

Parlez-vous français et cherchez-vous du travail au portugal? we are looking for french speaking candidates for a customer service job in lisbon...requirements: fluent in french good level of english excellent communication skills problem solving sense of responsibility benefits: accommodation in......

Customer Care Portugal (Madrid)

Customer care - portugués uala es la primera empresa multinacional que recopila los mejores salones de peluquería, centros de belleza y estética presentes en 5 países europeos...ofrecemos un servicio de digitalización que es capaz de satisfacer 360º las necesidades de nuestros clientes directos así como......

Customer Care Portugal (Madrid)

Ofrecemos un servicio de digitalización que es capaz de satisfacer 360º las necesidades de nuestros clientes directos así como el cliente final...tus responsabilidades serán de: configurar con el cliente la información relacionada con la creación de su perfil facilitar al cliente el uso de los servicios......

Customer Care Portugal (Madrid)

Nos gustaría incorporar a nuestro equipo de contenidos y comunicación un perfil que haya participado en la creación de contenidos para los distintos canales del marketing digital: páginas web, redes sociales...ofrecemos un servicio de digitalización que es capaz de satisfacer 360º las necesidades de......