TRABAJO SERVICE DESK VOICE SUPPORT

You’ll split your time between providing high-level it support and guiding a team of service desk engineers to deliver outstanding service...

Youll split your time between providing high-level it support and guiding a team of service desk engineers to deliver outstanding service...

Proactively run escalations using service incident management protocols and support the service incident manager when needed...   you will:   fully support the...

What you bring experience in a service desk or it support role... escalate complex issues to 2nd line support when needed... contribute to documentation, knowledge...

•    drive 3rd party performance to improve service levels...   •    gain awareness of significant circumstances affecting owned services including incidents, problems...

O    measuring and service level reporting for it services... key accountabilities and decision ownership: o    ensuring service level targets / service level objectives...

What you’ll do for key named vodafone customers, the vbse enoc service desk advisor provides world class customer service while owning and managing customer incident...

Experience in salesforce service cloud voice and genesys... you decide and we support you... collaborate with the innovation area in the cti and voice and multichannel...

Daily walkthroughs and health checks for service applications/platforms... your day to day: engineer 2nd line of in & voice service platforms in a multi-vendor environment...

As an it support desk tier 1 technician, you will be responsible for providing excellent customer service supporting the internal customer, solving a number of...

Opportunity knocks ?? - being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation...

support in technical assessment and implementation of service requests and new orders from customer essential:  l3 level voice engineer having 10+ years of work...

Qualifications• minimum 3 years of leadership experience from a global customer service function, preferably a service desk• strong communication skills• customer...

Owns the service review meetings and joint escalation calls with suppliers and support groups... liaises with both external and internal complementary partners within...

* provide concierge it support services for executives... * develop and document technical processes and procedures to support continuous improvement...

support successful de identify and support sales opportunities and account plans with sales colleagues as the trusted client partner... to do this we employ 'big-thinkers'...