TRABAJO REGIONAL HEAD CUSTOMER SERVICE

Overview the customer service global process owner (gpo) functions as the chief architect, teacher, conductor and, when required, the enforcer of the customer service...

Meal and breakfast service partially subsidized by the company... manage customer complaints by following up to ensure their resolutionmaintain customer databasescommunication...

Relacionadas con las tiendas *formación a personal de tienda en el funcionamiento de la centralización y rco regional... *contacto con el instalador para conocer...

Identify and implement improvements in customer service workflows to enhance efficiency, reduce friction, and improve agent and customer experience...                                         ...

Oversee continuous service improvement process... own and maintain service inventories & any customer information used across the business... technical/product certifications:...

service delivery, management, optimization... ensure cost-effective service delivery operations... act as the regional service management champion, provide education...

Qualifications: bachelor’s or master’s degree in related field demonstrate (with team) customer centric and solution driven mindset extensive knowledge of global...

Lead initiatives to improve service revenue, contract penetration, and customer retention...   experience with cloud-based service platforms (e...

Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies...

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customers operational responsibilities...

•    be key influences within the customer environment during the lifecycle of the project... •    create and manage high performing cross-functional teams to deliver...

The ideal candidate possesses an outstanding blend of business acumen, people leadership, situational agility, effective communication, positivity and a passion...