TRABAJO REGIONAL HEAD CUSTOMER SERVICE MADRID, MADRID

Lead initiatives to improve service revenue, contract penetration, and customer retention...   experience with cloud-based service platforms (e...

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

The ideal candidate possesses an outstanding blend of business acumen, people leadership, situational agility, effective communication, positivity and a passion...

Work closely with regional leadership team leading customer service projects... extensive experience managing operational customer service teams...

The senior manager will be part of the europe procurement regional team... if you require an accommodation or other assistance to apply for a job at gsk, please...

Key information working hours: full time reporting: head of people europe based in london... activities will cover planning developing and delivering learning interventions...

Lead account-based marketing (abm) efforts and customer marketing... collaborate closely with sales and customer success teams to align on a unified strategy...

Leading financial services multinational ambitious change initiative about our client leading financial services multinational job description design and implement...

Strong customer service skills... • may be responsible for delivery and management of smaller, less complex, regional studies... • may serve as primary or backup...

Position: regional health and safety managerfull-time or part-time: full-timereports to: regional operations directorlocation: vitoria or madrid or barcelona (on-site)contact:...

Market intelligence: stay ahead of industry trends, competitive landscape, and customer needs to inform product and service innovation... leveraging advanced miniaturization...

Act as the primary point of contact for communication and coordination between signify and amazon in the specific region, ensuring exceptional customer service and...

Client coverage, client relationship building, client service excellence, operational excellence, service excellence... global head of tmt (technology, media &...

Analyze market trends customer segmentation and competitive landscape to refine sales strategies based on location sector and service offerings...

What you'll offer proven experience in a customer success leadership role, preferably within the edtech sector...  what we offer  work-life balance: benefit from...

Your direct reports will include 4 leaders: 1) head of value-led transformation, uk & ireland; 2) head of value-led transformation central emea; 3) head of value-led...

Provide outstanding customer service to students and internal institutional teams... event management experience project management expertise excellent customer...

service cloud user is a plus...   reporting upwards to quotes & tender manager iberia with a connection to the regional customer care leadership team...