TRABAJO QUALITY ANALYST CONTACT CENTER MADRID, MADRID

Solid understanding of contact center coordination and organization... generating and improving operative contact center processes, quality standards, training materials...

Solid understanding of contact center coordination and organization... knowledge on contact center technical tools, crm and process design tools will be and advantage...

Participating in calibration sessions with call center leadership... providing tracking and reporting of quality assurance metrics... ryanair labs – ryanair’s technology...

Our contact centre area works with a proactive and dynamic approach... plan training pills based on the results of the quality survey... you are described as empathetic...

Boosting your career with professional contact and advice... according to an international project based in tres cantos (madrid), we are looking for an experienced...

Sprichst du deutsch? do you speak english? are you looking for a job in a city known for its culture and good climate, such as madrid? we are looking for a quality...

Familiarity with quality management systems and experience coordinating audits... manage the quality of the line in close collaboration with the quality department...

Manage the quality of the line in close collaboration with the quality department, and act as a focal point for audits: supervise the audit schedule (nadcap, en9100...

You will be the direct contact for the call center agents and the managers of the different european hubs... our contact centre area works with a proactive and dynamic...

• organize meetings and support the day to day activities of the analyst team... the position will be based in our data and development center emea in madrid...