TRABAJO INCIDENT MANAGER SERVICE MANAGEMENT MADRID, MADRID

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

You bring significant experience in service delivery roles and have a proven track record of successful operational management in enterprise environments...

Strong understanding of service management principles, methodologies, and best practices... proven experience in service delivery management or a related field...

Experience in client management from operational to senior management levels... what you'll bring the service relationship manager is the conduit into experian complex...

Crisis management quickly identifies critical issues or service interruptions...   for the oi pilar, we are looking for a service delivery manager (sdm)...

Team management and customer service experience... offering excellent customer service...    responsibilities your role as junior manager - student services management will...

Required experience: manager... proven project management and sustainability leadership... proficiency in ms office and project management tools...

Nice to have: proven experience in (external) customer relationship management; availability to travel frequently with short notice; ideally you have experience...

Extensive experience as a project manager or design manager in civil infrastructure projects, with a focus on water supply, drainage, and/or water & wastewater treatment...

Coordinar con change management para evitar impactos futuros... colaboración con gestión de problemas y cambiosescalar incidentes recurrentes al equipo de problem...

Aecom\us **enterprise capabilities** team is looking for a **project manager/design manager with experience in civil infrastructures for transportation** to join...

Aecom\us **enterprise capabilities** team is looking for a **project manager/design manager with experience in civil infrastructures (rail)... change the world...

Oversee the management of subcontractors, ensuring quality and efficiency in service delivery... drive the economic management of activities, optimizing resources...

Aecom’s enterprise capabilities team is looking for a project manager/design manager with experience in civil infrastructures for transportation  to join our team...

Aecom’s  enterprise capabilities  team is looking for a  project manager/design manager with experience in civil infrastructures (rail)... with accelerating infrastructure...

Certificación en project management (valorable)... ¿tienes experiencia en la gestión de proveedores en entornos globales y te apasiona el mundo de las telecomunicaciones?desde...