GENERAL CUSTOMER SERVICE - MANAGER (M3)

About the Role Location Spain Madrid San Fernando de Henares Remote vs.
Office Hybrid (Remote/Office) Company Gamesa Electric, S.
.
Unipersonal Organization Wind Power Business Unit Operations Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day Join Siemens Gamesa as you lead a dynamic team of 40 dedicated professionals in the photovoltaics sector, managing service requests for both warranty and out-of-warranty equipment across the globe (excluding the United States).
Envision being at the forefront of a business unit passionate about power electronics, where your leadership skills will drive outstanding customer management and operational perfection.
You will engage with various departments, including Engineering, Purchasing, and Logistics, ensuring flawless coordination and impactful results.
Your role is pivotal in crafting the future of energy solutions while encouraging a collaborative and innovative work environment.
How You'll Make an Impact You will manage customer relationships in accordance with contract terms and agreed standards, ensuring happiness and dedication.
Lead and develop your team, providing mentorship and support to achieve operational goals.
Oversee the management of subcontractors, ensuring quality and efficiency in service delivery.
Drive the economic management of activities, optimizing resources and maximizing profitability.
Collaborate with different teams to streamline processes and improve service offerings.
What You Bring You possess a C1 level of English proficiency, enabling you to interpret contracts and negotiate effectively.
With 10 years of experience in services or projects and at least 5 years in leadership roles, you bring a wealth of knowledge to the team.
Your clear communication skills cultivate positive relationships with clients and team members alike.
You demonstrate outstanding leadership and customer service skills, always prioritizing client needs.
Proficiency in SAP, JIRA, or similar platforms is valued, along with a solid understanding of electrotechnics and power electronics.
A Master's degree in Business Administration, Management, or Renewable Energies is preferred with equivalent experience also accepted.
About the Team You will be a team member, on a fully autonomous business unit dedicated to power electronics, consisting of around 40 passionate individuals.
This team operates 100% on-site, fostering a collaborative atmosphere where innovation thrives.
Your leadership will be crucial in guiding this hardworking group as they work together to deliver exceptional service and drive the energy transition forward.
Who is Siemens Gamesa • Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years.
Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.
As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community.
At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation.
Find out how you can make a difference at Siemens Gamesa.
Siemens Gamesa Careers Our Commitment to Diversity Lucky for us, we are not all the same.
Through diversity, we generate power.
We run on inclusion, and our combined creative energy is fueled by over 130 nationalities.
Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability.
We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers.
Posibilities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the Siemens platform Access to a variety of employee resource groups Annual bonus of 10% to 15% based on annual targets.
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