TRABAJO IMPLEMENTATION SERVICE MADRID, MADRID

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

Excellent customer service and communication skills... providing primary service and support to the defined territory... reporting to service management, including...

The it service owner is responsible to operate an it service e2e within the defined sla, including understanding and tracking the service dependencies...

Implements client feedback to refine service delivery... ) supervises daily operations to ensure smooth service delivery...   crisis management quickly identifies...

Strong customer service skills and customer centric attitude... we service and pay our claims fairly and promptly... you will proactively support multinational underwriting...

Expertise: english environment [mandatory] information security general expertise iso 27001 implementation security testing understanding security...

· good perspective for growth: service catalog is enlarged year after year in order to fulfil all the needs of bnp paribas personal finance entities...

Senior product manager - payment scheme implementation... senior product manager - payment scheme implementation... ebury is a fintech success story, positioned...

Contribute to improving implementation processes documentation and best practices... summary were seeking an talent implementation manager to join our team and lead...

Senior product manager - payment scheme implementation ebury madrid - 4 days in the office & 1 day working from home  join a high-performing team in a product owner...

Set and lead timelines with customers for implementation... you'll support our sales and account management teams to drive revenue growth, operational excellence...

Could you be the full-time service software development engineer in madrid we’re looking for?   your future role we are seeking a service software engineer to...

Job description to support our infrasys team, we're looking for an implementation consultant, who will provide technical consultancy to our hospitality customers...

Proven experience in bpo (business process ownership) and erp implementation projects... you will join an international group made up of more than 100 companies...

Oversee the implementation and evolution of tools such as freshdesk, 3cx, jira service manager, among others... proven experience in using technology for customer...

Adhere to service level agreements (slas) and ensure service delivery effectiveness... customer-oriented attitude with strong customer service skills...