TRABAJO HEAD CUSTOMER SERVICE PLATFORMS MADRID, MADRID

Responsibilitiesresolve complex customer complaints professionally via phone and email... requirements experience in customer service or a similar role and possibly...

You demonstrate outstanding leadership and customer service skills, always prioritizing client needs... collaborate with different teams to streamline processes...

Experience with cloud-based service platforms (e...   lead initiatives to improve service revenue, contract penetration, and customer retention...

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

Implements client feedback to refine service delivery... ) supervises daily operations to ensure smooth service delivery...   crisis management quickly identifies...

Handles sensitive customer complaints...   qualifications experience in managing customer service teams experience with e-commerce environment...

This position is responsible for overseeing the day-to-day operations of the customer service department, ensuring exceptional service delivery, and driving continuous...

Key responsibilities    guarantee service delivery excellence through comprehensive incident, change, service request, and problem management    ensure high-quality...

Extensive experience managing operational customer service teams... work closely with regional leadership team leading customer service projects...

Lead account-based marketing (abm) efforts and customer marketing... skilled in using crm systems (preferably microsoft dynamics), marketing automation platforms...

Leading financial services multinational ambitious change initiative about our client leading financial services multinational job description design and implement...

Market intelligence: stay ahead of industry trends, competitive landscape, and customer needs to inform product and service innovation... leveraging advanced miniaturization...

Here's just some of what you'll do in this role: deliver world-class customer service, whilst responding to our commercial customers inquiries and concerns...

Navigate computer systems and applications to service our customers, and enable them to get the most from our online and mobile platforms...

Learn as you grow ? - starting with a fantastic onboarding program, tcs has robust learning platforms that will allow you to learn and grow personal as professionally...

Act as the focal point for m&e systems, providing leadership with strategic insight, industry trends, and developments relevant to amos and related platforms...

Act as the focal point for m&e systems providing leadership with strategic insight industry trends and developments relevant to amos and related platforms...

Responsibilities - design and development: - develop and customize salesforce service cloud solutions to streamline customer service processes...