TRABAJO INCIDENT MANAGER SERVICE MANAGEMENT

Maintain existing customer relationship and function as trusted service incident manager for vodafone in all customer interactions, understanding the customer’s...

Risk management 3...    budget management 2...    managing program and well verse on agile management framework 4...    minimum 15 years of relevant experience...

service delivery, management, optimization... act as the regional service management champion, provide education and training to service stakeholder as required...

Process and stakeholder management... proven experience in driving it service management and itil processes... strong knowledge of service operations, operational...

#li-mk1 #li-hybrid required experience: manager... asset management back-up sev1/rca (root cause analysis) tasks service description development and maintenance...

Oversee continuous service improvement process... provide guidance and assistance to service management analysts at work... run & manage monthly/quarterly service...

Familiarity with the mobile phone industry and online service markets, with strong experience in customer service and operational management... 主要职责（1）线上服务运营管理负责欧洲地区线上服务团队的日常管理，包括人员招聘、培训、绩效评估和激励机制。监督线上服务流程，确保服务质量和效率，及时处理用户反馈和投诉。优化线上服务流程，提高服务效率，降低运营成本，提升用户体验。（2）线上服务渠道管理管理和优化线上服务渠道，包括官方网站、社交媒体平台、在线客服、远程技术支持等。监控和分析线上服务渠道的表现，制定改进措施，提升渠道的用户覆盖率和服务质量。（3）数据分析与报告收集和分析线上服务相关的数据，包括用户行为、服务满意度、投诉处理等，为决策提供数据支持。定期生成运营报告，向管理层汇报线上服务的运营状况和改进措施的实施效果。根据数据分析结果，提出优化建议，推动线上服务的持续改进。（4）跨部门协作与产品开发、市场推广、销售等部门密切合作，确保线上服务与公司整体业务的协同推进。参与制定和执行跨部门项目，协调解决跨部门合作中的问题，确保项目顺利推进。（5）预算管理制定和管理线上服务运营预算，确保资源的合理分配和有效利用。监控预算执行情况，及时调整预算分配，确保运营目标的实现。任职要求（1）教育背景本科及以上学历，市场营销、管理学、通信工程、计算机科学等相关专业优先。（2）工作经验...

You bring significant experience in service delivery roles and have a proven track record of successful operational management in enterprise environments...

D_service manager... the service manager has end-to-end responsibility for the technology, costs and quality of a set of it services, including the support and management...

Having experience as a service manager is preferred... the service manager is required to have at least three years of experience in after-sales service industry...

Technical service manager_601... • expertise in itil framework and best practices for it service management... • develop and implement it service management policies...

service manager_609... • optional: experience in bi project management and service delivery management... • perform service controlling (p&l) and monitoring...

Based on assessment, observations, inputs from service consumers, actions in service review meetings, kpis, slas & okr reporting assessment & observations, identify...

• partner with internal group-it competence center teams to strengthen governance, guidelines, and maturity across it service management practices... com/view/b654207b-884e-4230-9f42-121bc61e5ae6will...

Supports the account team/ the global or local service manager (where available)... manages processes aligned with itil including service level management, change...

•    clear communication with service manager on progress, issues and potential escalations... •    drive 3rd party performance to improve service levels...