TRABAJO TECHNICAL CUSTOMER SERVICE DATA ESPLUGUES DE LLOBREGAT, BARCELONA

data quality: define, implement, and monitor data quality metrics, business rules, and reporting mechanisms validated by functional data owners...

In this role, you will: deliver the architectural design for customer service solutions and...

Identify and implement improvements in customer service workflows to enhance efficiency, reduce friction, and improve agent and customer experience...                                         ...

Assess audience needs for technical and procedural documentation, adjusting tone and technical terms used to ensure understanding... ensure compliance with internal...

Your expertise in business processes and data will enable us to unlock the full potential of our data assets...   you have proven knowledge on customer service (sap...

You’ll split your time between providing high-level it support and guiding a team of service desk engineers to deliver outstanding service...

Provide technical expertise on sql / databases...   minimum qualifications:  bachelor's degree in information systems, data analytics, computer science or similar...

•    experience of successfully leading technical evaluations...    •    experience of resolving technical issues, including those involving 3rd parties...

Ability to use data and insights to drive prioritization and product decisions... martech, crc, commerce, erp) to support seamless customer engagement and operational...

Analytical and customer-focused mindset, using data and research to inform strategy and prioritization...   solid foundation in web and mobile technologies, and...

(spoc) internally and at the zone level for all crm/dashboard-related queries and new fsf effectiveness technical projects, including weekly follow-ups with data...

Create and maintain technical documentation... troubleshoot and resolve technical issues related to cai solutions... provide technical expertise and guidance to...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...

Experience with crm and cdp (customer data platform) systems...   guide the technical architecture implementation across product groups, ensuring alignment with...

Lead technical discussions, foster knowledge sharing, and encourage collaboration within your team and across teams...     what you’ll do: define and drive the technical...

Excellent ability to analyze functional and technical needs, and describe associated data flows and technical physical or cyber security controls needed...

Guiding network-related projects and supervising technical staff... in we created the digital hub in barcelona to offer the best customer experience and innovation...

Availability for on call service... experience in data technologies and database performance tuning and scalability... you will oversee the  problem management lifecycle...

- the technical project team in charge of the technical re-platforming...   select and validate professional service providers and external...