TRABAJO CUSTOMER SUPPORT INFRASTRUCTURE TOOLS ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... ensure customer support tools and platforms effectively integrate with the broader landscape...

Years hands on experience in customer support specific technologies (ccaas, voip, case management, business process management systems, social listening tools...

support the analysis and resolution of issues as part of the third-level sustain... experience with agile delivery, devops practices, or tools like jira, confluence...

Design thinking, lean start-up), including expertise in focus group management, customer journey mapping, competitive research, and customer research...

Implement cloud network services: manage cloud network services and infrastructure tools across multiple platforms... network security strategy implementation: establish...

Also understanding sales, promotion management, b2b, customer management processes and related data points... strong previous experience with data analysis tools...

Experience and functional understanding of sales, promotion management, b2b, customer management processes and related data points... we are seeking a highly skilled...

This role will develop and support a learning model through mentorship and coaching, creating training and continuous improvement throughout...

Experience in large and complex networking environments supporting hybrid infrastructure landscape (onprem and multicloud)... participate in the it governance processes...

Experience with devops practices: understanding of devops principles and practices, including ci/cd pipelines, automation, and infrastructure as code...

•    provide appropriate documentation for the product area, training and coaching to the business users, development, test and support teams...

S/4 experience including fiori, embedded gateway, and technical conversions   problem solving skills, including incident resolution, rca   demonstrated experience...

Experience with conversational ai platforms and tools... provide level 3 (expert analysis/resolution required) support requests from users and customers as channeled...

We design and support our solutions end-to-end... ensure compliance standards by design meeting the mandatory requirements for support and risk mitigation - ensure...