TRABAJO CUSTOMER EXPERIENCE LEAD SOUTHERN BARCELONA, BARCELONA

Responsabilidades clave: analizar métricas de rendimiento del servicio y comentarios de clientes liderarexperiencia en operaciones de servicio y mejora de procesos...

Excellent sense of customer service and ability to handle customer complaints while supporting internal processes, integrity and fairness... grow your career...

Excellent sense of customer service and ability to handle customer complaints while supporting internal processes integrity and fairness... must have excellent organizational...

experience in tech replatforming or digital transformation contexts...   lead discovery, prioritization, and delivery efforts in coordination with experience &...

Provide general administrative support to the d-csm team as needed special projects: support various projects aimed at improving customer success processes and enhancing...

Demonstrated experience in driving pmo transformation towards agile...   experience in business process automation and knowledge of associated tooling...

•    proven experience in leading and managing technical teams...   in we created the digital hub in barcelona to offer the best customer experience and innovation...

Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customers operational responsibilities...

experience: minimum 5 years of experience in a customer success role within a b2b saas environment... experience in the financial sector is highly valued...

This role involves creating a holistic learning framework and curriculum to ensure our teams have the cutting-edge skills needed to lead in marketing and customer...

experience in aws cloud   experience leading an enterprise platform and service, handling new customer demand and feature requests...   experience working in agile/scrum...

You enjoy interactions that lead to ultimate customer success and satisfaction... you focus on details, particularly with communication, follow-up and documentation...

Proven experience handling structured data imports, templates, and databases... experience using sql, scripts, or automation tools (zapier, python, etc...

Typical people management responsibility (direct / indirect reports): • approximate number of people managed in total (all levels) - none • manager of a team • matrix...

We are international!proven experience managing customer-oriented individual contributors in a customer experience team, with a track record of driving upselling...