VODAFONETHREE - SYSTEM IMPROVEMENT SPECIALIST

Location.
Stoke + Hybrid Working  Salary.
Excellent basic salary plus bonus and Vodafone benefits Working hours.
37.
hours per week – Mon to Friday    *Hybrid   We believe that through collaboration and connection with our colleagues we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.
You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are   We’re here to build a network the UK can count on – one that connects people, places and potential.
Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network.
We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong.
Whoever you are and whatever your story, there’s space for you here.
We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.
From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree   Join us and you’ll be at the heart of change.
That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like.
With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country.
Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go.
We’re proud of the progress we’ve made, but we’re just getting started.
Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront.
From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do   Analyse channel processes and systems to identify and recommend improvement opportunities through frontline feedback, stakeholder engagement, reporting, system performance and process review Initiate and project manage improvement activity through the appropriate governance processes and frameworks to ensure change is understood and meets all regulatory, compliance and risk requirements Define & plan operational, system process & procedure changes required to support improvement activity in all channels  Agree all frontline system configuration changes (ie.
Halo, Chordiant, AOM, iCasework) required to support launches, with ease of use, compliance and AHT being key considerations As a SME within Consumer Operations you will support significant projects and work with other areas such as IT operations and across our channel to ensure that frontline and customer impact is known and understood  Lead improvement work streams such as hot houses, technical deliveries and or significant technology impacting issue workstreams through to resolution To agree and support Training requirements for process or system changes into Consumer Sales.
Present clear targeted communications to all key stakeholders, to support business readiness and promote engagement; To communicate changes to frontline channels, retail stores, senior management and key stakeholders   Who you are     High level of organisation and planning skills Project/case management skills and experience desired Key administrative skills including Extensive Excel skills and Microsoft PowerPoint & Outlook Excellent communication & influencing skills Self-motivated with good time management Confident and calm under pressure Strong team worker when required with ability to make rational decisions Understanding of frontline systems and journeys Worried that you don’t meet all the desired criteria exactly?    We know that everyone is unique, with multiple aspects to their identity and different experiences behind them.
We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer   We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know   We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.
odafone.
om/uk/applying-to-us/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities.
We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.
Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.