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USER SUPPORT ENGINEER

Descripción de la oferta de empleo

Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).ESSP Corporate Video: https://www.youtube.com/watch?v=u_FKtcaN8YE ESSP Website career: https://www.essp-sas.eu/human-resources/careers/ ESSP recruits a:USER SUPPORT ENGINEER - (F/M)If you have good communication skills with a high level of English, proficiency in helpdesk/service desk and have at least 3 years of experience in user interfaces preferably in space or aeronautical transport sector, then this position is for you!By joining us, you will work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance. You will report the monthly performances and EGNOS notifications to users.Your main responsibilities/activities will be:Helpdesk activities :registration management;to the questions / trouble Ticketsdocumentation and procedures maintenance;to User Support processes and policies maintenance;interface and coordination with Front desk for H24 helpdesk services;activity monitoring and reporting.Helpdesk ticketing tool evolution and maintenance :manuals maintenance, configuration and basic administration (users, profiles, mailboxes, basic flows…)with IT department and external providers for administration, evolutions and upgrades;reporting:and publication of monthly performance reports;of the users notifications (EGNOS Degradations Notifications and Communications Templates) baseline;to different EGNOS communication plans and publication of customized service performance reporting to usersof planned SIS outages and planned EGNOS degradations notifications;PROFILE: Strong communication skillsGood autonomy and initiativeAble to synthesizeTeam player spiritExperience in user interfaces and reportingExperience in helpdesk / service desk servicesExperience in ticketing tools managementBasic web layout design and administration User and customer orientedGood knowledge of GNSS and EGNOS services and applications.JOB REQUIREMENTS:Language: English (C1) – CEFR and Spanish (desirable)Engineering degree or equivalentExperience of at least 1 year in the satellite navigation domain or relevant application market segmentHuman Resources information:1st interview is held by the direct manager of the position you applied for (technical interview)2nd interview is held by HR departmentElement of package of remuneration:Variable: bonuses based on objectivesTeleworking: up to 3 days/weekHealth insurance, Life InsuranceSaving planTickets RestaurantSustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling29 holidays (for full time year)ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.
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Detalles de la oferta

Empresa
  • ESSP SAS
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 18/05/2024
Fecha de expiración
  • 16/08/2024
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