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USER SUPPORT & COMMUNITY SPECIALIST

Descripción de la oferta de empleo

YOUR MISSIONJoin our dynamic team as a User Support Specialist, where you'll be at the forefront of ensuring our clients' success. In this role, you will provide 1st and 2nd level support for our APP users, create comprehensive user documentation, and conduct training sessions to empower our users. Your ability to maintain effective communication channels and deliver exceptional support will be key to enhancing user experience and satisfaction.YOUR PROFILEProven Experience in providing 1st and 2nd level supportExcellent Communication Skills in both English and GermanSkilled in User Documentation: Ability to create clear and concise user guides and manualsTraining Proficiency: Experience in conducting user training sessions to diverse audiencesStrong Problem-Solving Abilities: Quick to identify issues and provide effective solutionsCustomer-Oriented Mindset: A passion for helping users and ensuring their successFamiliarity with Communication Tools: Proficient in maintaining and managing various communication channelsWHY US?Discover the unique advantages of becoming a part of our team:Digital First: Embrace a modern approach to projects and daily work with advanced SaaS toolsPrime Locations: Work from our modern offices in Munich, Paderborn, or Valencia, all easily accessible and conveniently locatedGrowth Opportunities: As a young company, we offer ample opportunities for professional development beyond your assigned responsibilitiesRemote Work Flexibility: Enjoy the flexibility of remote work arrangementsDedicated Training Budget: Support your ongoing professional growth with access to a dedicated training budgetCustomized Workspace: Personalize your workspace with our "Build your Dream Workplace" initiative, choosing your preferred hardwareStructured Onboarding: Benefit from a swift start, flat hierarchies, and a well-organized onboarding process, with full team support🚀 ABOUT US 🚀Founded in 2021 within the automotive sector, Lumibit GmbH has swiftly recognized the potential of process automation and leveraging existing solutions for enhanced project efficiency. With roots in Munich, we are excited to expand our team in our new office in Valencia.💡 OUR MISSION 💡In the rapidly evolving digital landscape, our mission is to deliver targeted, automated, and sustainable software solutions. We aim to ensure our clients' long-term success through efficiency and innovation. Our team, composed of passionate individuals from IT, automation, and automotive backgrounds, collaborates seamlessly to achieve shared goals.
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Detalles de la oferta

Empresa
  • Lumibit GmbH
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 24/05/2024
Fecha de expiración
  • 22/08/2024
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