TECHNICAL SUPPORT COORDINATOR, LONDON
Descripción de la oferta de empleo
Job title: Technical Support Coordinator / Specialist
Job location: London, UK (5 Days Onsite)
Job type: Contract
Client: Wipro
Mandatory Skills: Technical Support
Experience: 5-8 Years
Key Qualifications
Passionate about customer service and end-user experience.
Ability to assess customer s support needs and provide solutions or refer them to
other support options available.
Experience in supporting the implementation of new software applications through
User Acceptance Testing.
Have excellent time management skills and can make decisions quickly.
Strong problem solving skills with the ability to ask helpful and effective questions
during triage phase of end users support.
Effective communication skills that let you converse as freely and comfortably with
small groups as with individual users.
Job Description
Under the supervision of the Places Technology Product Support Manager, a Places
Technical Support Coordinator / specialist team member is responsible for the following:
Provide end-user desktop support for internally developed software solutions,
ensuring a high level of customer service and technical expertise.
Perform system administrate tasks including user access management, reseting
workflows, updating system configurations, and system maintenance.
Conduct user acceptance testing (UAT) and production validation testing (PVT) to
ensure software quality and functionality prior to deployment and after release.
Create, update, and maintain our internal knowledge base (kbase) documentation for
the systems we support including user guides, process documentation, and
troubleshooting materials.
Work within ticketing systems to respond, triage, and escalate customer issues to our
Technology Project Managers or Engineering teams to resolve.
Provide application training for new users as required to ensure a smooth onboarding
experience.
Ability to thrive on change as products evolve.
Education/Experience
Pervious help desk or customer technical support experience
Troubleshooting skills
Customer service skills
Software Proficiency
Ticketing systems and use of remote support tools
soporte, microinformatica
soporte, microinformatica
Detalles de la oferta
- Axiom Software Solutions
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 14/05/2025
- 12/08/2025
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