TECH SUPPORT SPECIALIST

Our Barcelona-based Tech department is now about to grow even further!Being a team of 14 (including our CTO), we are ready to welcome new matesIf you are currently open to a change, this might be a challenging opportunity for you!About ArbolusArbolus is changing the way businesses learn and retain knowledgeWe believe experience is worth sharing, so we set out to help people with experience share their experience easily with businesses.
oday, Arbolus is the first platform that helps businesses build and work with networks of experts, advisors, and freelance consultants.
Our product has been a big hit with global consulting firms (e.
.
the big four) and Fortune 500 companies who use third parties to inform their business strategy.
ased in London, we are a venture-backed scale-up with offices in Barcelona (our largest), New York and Gurgaon.
bout the roleThe role itself includes responsibility for supporting any technical issues while collaborating with the company customers, sales, associates, and the technology teams.
esponsibilitiesProvide 1st and 2nd level support to all end-users with a customer focus spiritFollowing up with customers for support requests and providing troubleshooting assistance for orders, account statuses, and other problems.
upport systems like Apple, Windows, Linux, G Suite, Slack, or MS Office, amongst others, and the ability to train and support employees on their use.
anage access and identity management requests.
ssist with IT onboarding and training curriculum.
eeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
esign and execute projects to improve systems and operations.
orking closely with the facility and security teams to resolve security issues.
bout YouThe ideal candidate will not only identify problems but will come up with solutions and implement them.
The candidate will also have great technical and interpersonal skills, a great sense of responsibility, and the ability to create and maintain a network of corporate devices and assist internal and external with their support requests.
equirements to succeed2+ years of experience providing IT SupportFundamental IT skills – hardware, OS, applications, networking, security.
xperience using and managing a ticket-based enterprise workflow management system, particularly JIRA and other Atlassian products.
ood knowledge of Apple systems and software.
bility to independently manage and prioritize the workload.
undamental knowledge of IT procedures and security principles.
ery good communication skills and teamwork.
omfort in a fast-paced environment.
rofessional EnglishNice to haveBasic knowledge of programmingWhat We OfferArbolus is a high growth company that wants to reward people for their hard work and contribution.
ompetitive base-pay + bonusPrivate health insuranceInternational exposureGreat team & strong office culture2x annual retreats and regular social activitiesFree coffee and tea in the officeFruit in the office all week and Monday breakfastWork from home daysTop-notch equipment necessary for your work (MacBook, iPhone,...)We kindly ask all the applicants to provide their CVs in the English language.