SUPPORT & GOVERNANCE SPECIALIST - ITALIAN SPEAKER_VOIS
Descripción de la oferta de empleo
Responsible of all the offline tasks& activities and Real-time Management in Italy Enterprise team.
As a RTM specialist is responsible for achieving the delivery and commercial targets while ensuring the stability and uptime of the Client systems and connectivity and take necessary contingency actions in case of problems to resolve any daily events related to queues performance.
Making full governance on all workload flow, escalations, backlog, volumes distribution priority and severity Key Accountabilities and Decision Ownership.
Responsible of preparing all daily, weekly& monthly reports related to work and delivery in Back Office& Frontline.
Monitoring / Reporting Operation’s Performance.
Achieving all contractual performance, SLA and productivity.
Manage the daily volume between the agents to ensure achieving the SLA on daily basis.
Sending daily, weekly and Monthly reports upon the client request.
Manage schedules, Annual leaves& updating attendance tracker.
Escalate all technical issues related to operation to the appropriate channel on time and make sure to follow up till the resolution Escalate all users/ credential issues and conduct the necessary follow up.
Core Competencies, Knowledge and Experience.
• Strong Microsoft office knowledge • Strong Microsoft Power Apps knowledge • Proven strong reporting experience • Proven stakeholder management experience • Ability to address and resolve conflicts • Strong communication skills Must Have Technical / Professional Qualifications.
• BS Degree • Fluent Italian speaker, C1 • Fluent English speaker, C1 • High soft skills and problem solving • High Data Analytical Skills • Strong presentation skills • High level of planning & development #_VOIS #movewithus Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 01/04/2024
- 30/06/2024
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