SITE SUPPORT MANAGER, PATIENT RECRUITMENT

At ICON, it’s our people that set us apart.
Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation.
Accountability & Delivery, Collaboration, Partnership and Integrity.
We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point.
In short, to be the partner of choice in drug development.
That’s our vision.
We’re driven by it.
And we need talented people who share it.
If you’re as driven as we are, join us.
You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
The Role.
Single point of contact between ICON and Sponsor, drive the successful development and implementation of Site Support Specialists, report vital metrics, and resolve challenges as they arise Provide strategic oversight of Accellacare Site Resourcing, monitor Site Support Specialist progress and ensure tasks are completed in a timely manner Lead Accellacare Site Resourcing scope of support discussions with Sponsor, including contract deliverables, budget allocation, performance metrics Works in an integrated model within the study team, liaising with Site Support Specialist, Project Director, Project Manager, and Clinical Trial Manager, as needed Understands assigned protocol and leads creation/coordination of Accellacare Site Resourcing service line.
Provide strategic analysis of scope of service deliverables, KPIs/metrics, and drive changes to strategy/tactics as necessary to achieve contracted goals Provide feedback to ICON study team and Sponsor management on the effectiveness of the scope of service for each project Ensure that Accellacare Site Resourcing documents are saved to BOX and appropriately filed in the TMF in accordance with File Management Plan and track to ensure 100% compliance What you will need.
Minimum of 5 years CRO or similar industry experience, including a minimum of 3 years of patient recruitment or similar experience Bachelor’s degree, or local equivalent, in a life-science or related discipline, medical and / or communication or relevant experience required.
General knowledge of Good Clinical Practices Competent computer skills including MS-Office (e.
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Word, Excel) Sound interpersonal, verbal, and written communication skills Ability to communicate with team members clearly and concisely Work successfully in a virtual global team Able to troubleshoot potential issues and make decisions with input from line manager Able to work independently with regular oversight/guidance from Line Manager Able to manage time effectively in order to meet daily metrics and team objectives Accountable for own deliverables Benefits of Working in ICON.
Our success depends on the quality of our people.
That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages.
And to keep them competitive, we regularly benchmark them against our competitors.
Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment.
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.