SERVICE DESK ENGINEER

Are you a Service Desk Engineer seeking a new interesting challenge? 🔍If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! 👀✍️WHAT WILL YOU DO?We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:• The primary role of the agent is to provide troubleshooting and support related to the systems.• Service Desk agents will work on Emails, Live Chat, calls and resolve incidents and service request through the ticketing system• To answer and resolve inbound contacts, make outbound contacts as needed to resolve tickets, and execute scripted runbook change in the Infrastructure environment.• Types of Contacts will include:- Password resets- Incident management- Outage Information- New project release- Application support-Network/VPN connectivity- Hardware-Desktop software- Telecommunication- Standard Operating Procedures- Access & Identity provisioning like AD account/Mailbox creation/deletion etc.🧐 WHAT ARE WE LOOKING FOR?experience: between 3 and 6 yearsNative SpanishFluent in EnglishAvailability to work from office 100%Previous experience on Microsoft products, Active Directory, Citrix, VPN, Operating System, basic networking, PCs📅 WHERE AND WHEN?Madrid - Ciudad LinealSchedule: Rotating shifts from Monday to Friday (from 7am to 16pm or 11am to 20pm)🤝 WHAT CAN WE OFFER YOU?contract 📋 - We offer indefinite contracts from the first day.and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.as you grow 📚 - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.globally 🌏 - Work with people from all over the world. You can feel the multicultural workforce.from being a TCSer 🎟️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!💡WHO ARE WE?Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally 🚀With a presence in 55 countries and more than 615,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2024 according to the Top Employers Institute 🥇TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies 🌏TCS Spain has been certified as a Top Employer 2024 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2023 according to Forbes🏆Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS 🎯Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance 💯