SENIOR CUSTOMER SUCCESS OPERATIONS MANAGER, SOUTHERN EUROPE

Technical Account Manager / AdOps Manager / Advertising Operations ManagerJob DescriptionPubMatic is hiring a Customer Success Operations to join our growing team in Madrid.The successful candidate will possess a unique ability to combine ad operations knowledge and technical and creative thinking with strong communication skills. This role requires explaining technical information to broad audiences and coordinating with internal teams to deliver on schedule.Your role as a Customer Success Operations Manager is to support the day-to-day management of publisher clients, delivering world-class customer service with your experience in troubleshooting ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption.Our TeamFrom the super analytical and process driven pack to the ‘work hard and play hard’ characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it’s the people that make PubMatic an exceptional place to work.ResponsibilitiesManage account setup and maintain accounts on the PubMatic systemEnsure on-time execution of technical integrations and deliver service excellence during implementationWork with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clientsKeeping multiple support systems updated (e.g. Salesforce, JIRA etc)Actively respond to escalations for both Publisher and Demand clients relating to integration issues, PMPs, discrepancies, Brand Safety etc.Generate and interpret reporting that will yield competitive insights for our clientsWork closely with internal and external customers to ensure higher returns for end customerParticipate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunitiesTravel (up to 20%) to client sites for strategic and quarterly business review meetingsQualificationsKnowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plusProficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plusExperience using complex datasets to track performance trends, identify anomalies and their root causesAd Trafficking exposure using Ad Servers such as Google Ad Manager, Smart, FreeWheel, Xandr a plusWill Be a PlusExperience with web applications, web forms and web server ideally with HTML or JavaScript knowledgeKnowledge to use debugging tools like Charles Proxy etc. Personal Characteristics And CompetenciesPro-active and self-motivated as will be a part of a small teamLogical reasoning ability, Problem-solving, and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detailExcellent written and spoken EnglishNative level of Spanish language mandatory Additional InformationMore about us: https://pubmatic.com/careers/our-people/Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.All your information will be kept confidential according to EEO guidelines.