REVOPS SYSTEMS SUPPORT SPECIALIST
Descripción de la oferta de empleo
At Factorial we're looking for a new GTM Systems Specialist to help us boost the company to the next level.
Ready to be part of the challenge?
About the Role
We are looking for a GTM Systems Specialist to join our Global Automations team and become the go-to expert for resolving system-related requests from our Sales, Marketing, Customer Experience, and Partnerships teams.
This role is perfect for someone who loves solving puzzles, helping others, and bringing structure to chaos. You’ll be responsible for managing the ticket lifecycle—from triage to resolution—across core business systems such as HubSpot, Chili Piper, Intercom, and other GTM tools as well as key GTM processes. You will play a crucial role in keeping our GTM engine running smoothly, ensuring issues are solved fast, root causes are documented, and users are enabled with scalable solutions.
Over time, you'll also have the chance to improve automation, drive small process improvement projects, and reduce recurring issues by proactively building fixes.
Responsibilities
Own the GTM ticket queue: triage, troubleshoot, and resolve requests efficiently.
Support our GTM teams by solving CRM issues, automation errors, user access, routing, and field management tasks, among others.
Document fixes and resolutions clearly to create a scalable knowledge base.
Collaborate closely with the Automations, Data, and RevOps teams to prioritize systemic fixes over temporary patches.
Identify recurring issues and contribute to automation or process enhancement initiatives.
Support system testing when launching new GTM tools or updates.
Train team members and stakeholders on system usage, new workflows, and changes.
Requirements
Experience in a Revenue Operations, Business Systems, or Sales/Marketing Ops role.
Proven ability to solve problems fast, document clearly, and manage priorities in a ticket-based environment.
Proven experience with HubSpot or any CRM where you have personally executed automation.
Familiarity with GTM tools like Zapier, CPQ systems, automation platforms, or routing tools.
Strong logical thinking and process mindset.
Comfortable navigating technical systems, and a fast learner of new platforms.
Autonomous, detail-oriented, and driven to solve user problems.
Strong written communication skills and a love for clarity and documentation.
Nice to Have
Previous experience working in a SaaS or B2B company.
Exposure to automation tools, lifecycle workflows, or integrations.
Familiarity with ticketing systems like Jira, Zendesk, or similar.
Spanish, Portuguese, French, or German language skills (big plus, but not required!).
This is a great opportunity for someone who wants to combine technical curiosity, problem-solving, and cross-team collaboration to make a real difference in how our go-to-market teams operate at scale.
Perks of being part of our team
Save expenses with Cobee and get your salary in advance with Payflow
Healthy life with Gympass ♀ and Alan private health insurance
Language classes with Yolk Academy
Syra and Apeteat discounts
Breakfast in the office, Apeteat meals, and organic fruit
Flexible schedules ⏰, pet friendly and no dress code!
Is this you?! Come rock the world with us!
About Factorial HR
Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. We currently serve thousands of customers in over 60 countries, and we’ve built a super diverse and multicultural team of over 1,000 people in Barcelona, Brazil, Mexico, and the U.S.
Do you want to know more about us?
We've won awards and received outstanding customer feedback since day one. We’ve raised $120M+ in funding from world-class investors like Tiger Global, CRV, Creandum, Point Nine Capital, and K Fund.
Detalles de la oferta
- Factorial
- 22/07/2025
- 04/01/2026
Report to the operations specialist and coordinate daily interventions and tasks... great english and spanish fluency (b2-c1 level both written and spoken) being already in possession of a permit to work in spain or the eu other features that would help a lot: effective communication with the operations......
Proficiency in the use of whatsapp, email and telephone communication tools, as well as pms systems and data management... job functions: provide exceptional support to guests throughout their stay, acting as the main point of contact, available via whatsapp, email, and phone......
We’re looking for an ai & rpa specialist to supercharge their automation capabilities across crm and beyond... as they continue to grow, they are looking for a crm automation & ai specialist to join their team in their offices in cyprus, poland or denmark... this hybrid role combines the structure and......
Provide excellent support to new hires and clients... thisworks, a netherlands-based provider of employer of record (eor) services, payroll solutions, and work permit assistance, is seeking an organized and proactive onboarding specialist to manage the onboarding process for employees in spain......
More precisely, the following activities are foreseen: • support to the open innovation processes, participating in challenge identification phase, startup scouting activities, calls for startups, startup selection processes, and startup fit analysis... conditions • full time employment contract......
Descripción del puesto: confidencial cuenta con una posición como public relations specialist para crear y mantener una imagen positiva de la empresa a través de estrategias de comunicación efectivas con los medios y el público... funciones: desarrollar estrategias de comunicación para mejorar la imagen......
We are looking for payroll & hr admin specialists who will be the single point of contact for our clients in one country and deliver a high-quality service with the support of our local external payroll providers and lawyers... download, upload and organize all the input and output documents in our online......
Gestión de la documentación relativa a la obra en el erp de la empresa... colaborar en la elaboración de documentación para la solicitud de permisos... la tarea principal del puesto es realizar todas aquellas tareas administrativas necesarias para la gestión de la obra civil y despliegue de ftth, así......
Who are we looking for?the space and resilient communications and systems unit is looking for a research assistant to work on free space optical satellite systems... • other skills that are valuable, but not mandatory are:- knowledge of satellite communication systems... cat/wp-content/uploads/2023/09/update-professional-categories......
Support local managers to ensure harmonization of security standards across the group... conduct regular security risk assessments and penetration testing to protect systems and data... capable of leading security audits, penetration tests, bcp/drp, and compliance assessments... otros datos del puestolocation:......
