QUALITY ASSURANCE, LEAD

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers.
As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.
Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.
Brightstar has approximately employees.
For more information, please visit www.
rightstarlottery.
om.
Overview We are seeking a meticulous and experienced Quality Assurance Lead to oversee quality processes in our secure lottery ticket printing facility.
This role is responsible for ensuring that all printed materials meet strict quality, regulatory, and security standards.
The QA Lead will supervise quality technicians, coordinate inspections, and work closely with production and compliance teams to maintain the integrity of our products.
This position operates on a second-shift schedule.
Applicants should be prepared for evening work and align with shift requirements.
Responsibilities Lead and coordinate daily quality assurance activities across printing and finishing operations.
Develop, implement, and maintain quality control procedures and inspection protocols.
Supervise QA technicians and ensure consistent application of quality standards.
Conduct audits and inspections of printed lottery tickets to verify compliance with customer specifications and regulatory requirements.
Investigate quality issues, perform root cause analysis, and implement corrective and preventive actions (CAPA).
Collaborate with production, engineering, and security teams to resolve quality concerns and improve processes.
Maintain accurate quality records, inspection reports, and documentation for audits.
Train staff on quality standards, procedures, and best practices.
Ensure compliance with ISO standards, internal policies, and lottery commission regulations.
Support internal and external audits and customer inspections.
Qualifications Education.
Bachelor’s degree in Quality Management, Printing Technology, or a related field (or equivalent experience).
Experience.
3–5 years of experience in quality assurance, preferably in a printing or secure manufacturing environment.
Skills.
Solid understanding of quality systems, inspection techniques, and regulatory compliance.
Experience with ISO or similar quality management systems.
Excellent leadership, communication, and problem-solving skills.
High attention to detail and ability to work in a high-security, high-accuracy environment.
Proficiency in Microsoft Office and quality management software.
Work Environment.
Secure printing facility with controlled access and strict compliance requirements.
Requires use of PPE and adherence to safety and security procedures.
May involve standing for extended periods and working near printing equipment.
Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership   #LI-MS1