MANAGER_ LEAD_ SERVICE MANAGEMENT SPECIALIST_BLR
Descripción de la oferta de empleo
Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone’s contractual commitments.
Role Description Drive customer satisfaction whilst delivering the best possible service experience across Vodafone.
Provide activity/reactive Service Management Support customers by directing them towards Vodafone’s support model and any associated systems/processes.
Own and maintain Service Inventories & any customer information used across the business.
Provide support to the wider service community as and when required to meet customers deadlines Run & Manage Service Reviews with customers.
Run & Manager Service Improvement plans supporting the Global Service Manager Oversee continuous Service Improvement process Responsible for the production and updating of meeting minutes Assist with Escalation process only when service issues fall outside of BAU processes and procedures.
Automotive/Telematics/Insurance Knowledge.
OEMs & aftermarket knowledge.
SVT, SVR, Emergency services handling.
Desired Profile 5 + years of experience in a Service Management role (Customer facing role) Understanding of Telecommunications and Terminology Should have worked with Senior stakeholders Fixed, Mobility, IoT or Equivalent product/domain knowledge.
Qualification Essential BE/B-Tech, ITIL Foundation, Telecom Background & Product Knowledge Desired Automotive/Telematics experience Together we can Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 24/04/2024
- 23/07/2024
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