MANAGER CUSTOMER EXPERIENCE
Descripción de la oferta de empleo
Key Deliverables Craft and execute Vodafone customer experience strategy.
in-depth analysis of customer journeys, pain points and focuses identification Lead Vodacom Customer Experience Culture Programs.
lead cross-functional team, fostering a culture of accountability and continuous improvement Establish and manage customer feedback mechanisms, leveraging insights to enhance customer experience Responsible for the design, establishment and management of the CX Ready Gate with the clear goal of standardizing the customer experience in our products and processes.
Embedding this Customer Experience Framework into the product lifecycle.
Oversee the day-to-day activities of the Quality Assurance, Training and Testing Teams.
These includes training, mentoring, and performance management.
Competencies Strong Leadership skills Strategic Prospecting skills Persuasive communication Knowledge of the telecommunications – the market, customers, competitors, and service offerings Excellent Planning skills Qualifications & Experience At least 5 years Customer Experience or Customer Care experience Minimum of 5 years supervisory or management experience Telecommunications experience would be an added advantage Commitment from Vodacom Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.
We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 26/03/2024
- 24/06/2024
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