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ITALIAN GAME CHANGER - TECHNICAL CUSTOMER ADVISOR / ENGINEER

Descripción de la oferta de empleo

advert->language($csl)->content --> Essential Functions/Core Responsibilities Provide prompt and accurate technical support to customers via phone, email, and chat.
Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
Document and escalate unresolved issues to higher-level support teams.
Maintain detailed records of customer interactions and support activities.
Proactively identify and address potential customer issues to prevent escalations.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Serve as a resource to other support personnel Participate in ongoing training and development to stay abreast of the latest technology advancements.
Collaborate effectively with internal teams (e.
., engineering, product development) to resolve technical problems and improve product usability.
Maintain a professional and positive demeanor while intera.......
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Detalles de la oferta

Empresa
  • concentrix
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 17/04/2025
Fecha de expiración
  • 16/07/2025
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