ITALIAN GAME CHANGER - TECHNICAL CUSTOMER ADVISOR / ENGINEER
Descripción de la oferta de empleo
Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
Document and escalate unresolved issues to higher-level support teams.
Maintain detailed records of customer interactions and support activities.
Proactively identify and address potential customer issues to prevent escalations.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Serve as a resource to other support personnel Participate in ongoing training and development to stay abreast of the latest technology advancements.
Collaborate effectively with internal teams (e.
., engineering, product development) to resolve technical problems and improve product usability.
Maintain a professional and positive demeanor while intera.......
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Detalles de la oferta
- concentrix
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 17/04/2025
- 16/07/2025
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