IT SUPPORT L1
Descripción de la oferta de empleo
From the Titanic ship in to The Moon Buggy in , WTW has a richness in insurance history dating back to .
Our WTW Regional Delivery Hub based in the heart of Lisbon â encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
IT Support L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting.
IT Support L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at the first point of contact and escalating everything else to the remaining tiers in the operating model.
Daily Activities.
Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).
Record and process tickets following agreed process and procedures Using problem-solving and people skills to ensure swift resolutions to technical issues.
Triage, diagnose and perform basic troubleshooting on computer error messages and failures and resolve or make recommendations for resolution of Incidents and Request.
Utilize all technical tools/resources like remote management software to provide resolution in one call whenever possible.
Address user concerns regarding hardware, software, and networking Account administration.
new user requests, leaver requests, password requests etc., Timely ticket routing to next team when first attempt to resolution failed and follows defined exceptions.
Coordinates with L2/other support team when applicable.
Handles Special Projects as applicable and process Software Installation Request Escalate issues to next level support if needed The Requirements Proficient in oral and written German and English At least two (2) yearsâ experience in an IT performance analysis and end-user support role.
Associateâs or bachelorâs degree in computer science, information systems, or similar is a plus.
ITIL Foundation, IELTS, TOEFL Certification is an advantage.
In-depth and current knowledge of computer programs, hardware, and business applications.
Basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory and Exchange Server related tools is a must/ Proficiency in Service Now ticketing tool or other task management software.
Skilled in balancing technical knowledge with customer service skills
Detalles de la oferta
- Sin especificar
- Sin especificar - Sin especificar
- 17/05/2024
- 15/08/2024
What is the it graduate program? the 2-year it graduate program is designed to develop nestlé’s next generation of leaders in information technology, part of a multicultural team of it professionals driving the biggest it digital transformation of the fmcg industry... • predefined learning path (around......
We focus on customer service, sales, and technical support solutions for clients worldwide... we offer multilingual support in various languages tailor-made to the needs of our diverse markets... autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude......
We focus on customer service, sales, and technical support solutions for clients worldwide... we offer multilingual support in various languages tailor-made to the needs of our diverse markets... autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude......
Proven experience in sales, account management, or customer support roles, preferably in the travel, tourism, or outdoor activities industry... responsibilities: act as the main point of contact for new partners joining our platform, providing onboarding support and guidance throughout the setup process......
Necesitamos incorporar urgentemente un técnico senior o administrador de sistemas it para trabajar en un cliente nuestro sito en vitoria... requisitos del puestonecesitamos que el candidato tenga titulación en it o similar (grado superior o ingeniería) y experiencia como administrador de sistemas de......
Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... trabajamos con clientes tanto en los sectores de salud pública como privado... servicio automóvil proporcionado......
Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... se le informa que puede darse de baja de toda la información anterior enviando un correo electrónico para darse de baja... motivación para trabajar con este......
The goal of the position is to bring support to the different areas of the port business field... open to travel up to 50% within the appointed region... requisitos del puestorequisitos fluent english language education background technical and administration business... descrição do cargoare you passionate......
Competencias: agilidad a la hora de procesar información y tomar decisiones... otros datos del puestocondiciones: tipo de contrato: régimen general... derivar las consultas que no se puedan resolver al técnico de campo... asesorar y ofrecer información sobre los productos y servicios de la empresa......
¡súmate a esta aventura! ¿te gustaría formar parte de un equipo joven y dinámico en el que poder desarrollar tu carrera laboral? ¿te apasiona la venta y el trato con el cliente? ¡esta es tu oportunidad! buscamos perfiles con experiencia en telemarketing del sector it... imprescindible tener experiencia......