IT HUBS - SALES SUPPORT SPECIALIST_VOIS

Role Purpose.
Working with the IT Hubs team in Vodafone Business UK, the candidate will be responsible and accountable for sales operations and support activities.
This will include creating customer accounts, and processing customer orders to support IT Hubs franchise staff.
The successful candidate will need to communicate with the Partner Manager (third party), Franchise staff and the IT Hubs programme team to keep key stakeholders informed continually.
Manage and prioritize activity demonstrating best practice and meeting all SLA’s.
Lead the way in adoption of sales support, tools, systems and processes.
The right candidate will be proactive, have strong analytical skills and be a capable stakeholder manager.
Key Accountabilities and Decision Ownership.
• Ensure new franchise customers are onboarded swifty, meeting SLAs • Support customer orders of Vodafone products, communicating with the Managing Partner, Franchise and Customers • SLA reporting • Support the improving and automating of processes and procedures in the team • Support the IT Hubs Franchise Manager with inquiries and providing support during onboarding.
• Communicate with internal teams, Sales teams, and Partner Manager to ensure smooth operations.
• Working closely with Sales to provide inputs into the global design of new processes and tools with the aim to optimize the Sales efficiency.
Core Competencies, Knowledge and Experience.
• Fluent in English, IELTS 7 • University degree in quantitative subject and postgraduate business qualification • Excellent command of computer use (Excel, PowerPoint, Access, word, Power Bi, and Power Platforms).
• Good numerical skills.
• Strong collaboration and experience working in a team environment.
• Highly motivated self-starter who can drive changes with high levels of professionalism, mobility, energy and initiative.
• Strong stakeholder management skills and objective focused mindset.
• Proactive, flexible and ability to work under pressure in a high-growth, high-uncertainty environments with good time management and prioritisation skills.
• Ability to approach technical/operational challenges from a business perspective.
• Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standards.
• Drive towards continuous development and improvement.
• Customer Service/Care experience is an advantage.
• Proven ability to understand new areas quickly and represent with credibility & presence.
• Excellent communication skills (verbal and written, especially in presentations) Must Have Technical / Professional Qualifications.
• Relevant business qualification • Excellent command of written and spoken English Language • Salesforce experience is a plus • Advanced/Excellent level in MS Excel • Advanced PPT skills are required • Sales/Sales Operations/Sales Support background is a plus #_VOIS#WeMoveTheWorld#MoveWithUs Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.