IOT 1ST LINE SERVICE SUPPORT TECHNICIAN

Your Day to day You will provide the maintenance of the hardware and software IT systems for Vodafone IOT customers.
You will maintain high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services.
You will continuously improve system performance and optimizes working methods already in place.
You will be who contributes to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.
With these activities you will have a great impact on our business Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, by using available tools.
Provides 24h/24h technical support, gathers all the required information from the customer or monitoring systems in order to solve all the hardware and software functional incidents.
For some of the delivered solutions, modifies and adapts the existing software solutions, after validating with other technical teams, for a better performance and customer experience.
Provides technical information to customers about service affecting events and alarms, using the agreed means of communication.
Collaborates with other technical teams by analysing information gathered from customers and/or performance-monitoring systems and transmitting the investigation results and proposed solutions/recommendations to said teams in order to change and adapt the existing software.
The outcome is reflected in the resolve of complex technical incidents (including software bugs), displaying an improved customer experience.
Works in compliance with the operational agreements and fulfils the key performance indicators of the service (speed, response time, error rate).
With these skills you are a great candidate.
Basic knowledge in Linux/UNIX, CLI, any distribution.
Basic knowledge of Oracle Databases SQL Basic knowledge / understanding of IP Networking and Telecom architecture and Protocols (SMPP, RADIUS/DIAMETER, SS7 signalling) Experience in monitoring and ticketing softwareNice to have technical / professional qualifications.
Bachelor’s degree Sounds like the perfect job? We’ve got even more to offer Hybrid way of working Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Special discounts for gyms and retailers Annual Company Bonus Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company Flexible Vacation – Take time off when you need it, we trust you  Special Paternal Program - 4 months of paid paternity leave   We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.
We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.