INTERNSHIP - CUSTOMER QUALITY ASSURANCE SPECIALIST
Descripción de la oferta de empleo
The role can range from creating and enhancing ticketing, reporting and processes for different customer use cases in a variety of situations.
You will work closely and regularly meet the Customer Success Team to ensure our mutual success.
Additionally, the Customer Operations Specialist will liaise directly with our clients and partners, supporting and understanding customer pain points and drivers to ensure our solution aligns with the client’s problem statements.
Here is an overview of what you will be doing on a day-to-day basis.
Reporting client’s issues using our ticketing tool In charge of the branded app development process, both with clients and internal teams (on iOS and Android) Reporting improvement requests Interacting with clients on technical aspects Be an expert on our platform Interacting with third parties & partners Working cross-functionally with Customer Service, Operations and engineering teams Communicating and documenting your procedures/instructions clearly so that others can replicate your processesProficient level of French & EnglishLast year of a Master’s program is desirable but not requiredExperience in a QA or product-related role is a plusFamiliarity with our industry is a plusOther Language Skills are a plus, especially Dutch or SpanishEnthusiastic and passionatePassion for solving puzzles and problemsEngineering or product management studies will be highly consideredTech-savvy and a strong interest in the tech environmentGood attention to detail and organisational skillsSomeone who likes to be challenged and learn new things
Detalles de la oferta
- BSPORT SOLUTION
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 27/05/2023
- 27/05/2024
Parmi eux l’équipe support customer care que tu rejoindras ! nous sommes à la recherche d’un(e) customer care specialist, francophone, avec un niveau professionnel d’anglais et d’espagnol... un environnement de travail international une plateforme à la pointe de la technologie et en constante évolution......
Darás soporte a quality systems y área de new project... ¿tienes más de 5 años de experiencia como quality assurance en el sector químico-farmacéutico? si eres licenciado en farmacia, tienes buen nivel de inglés y quieres formar parte de una multinacional química-farmacéutica, ¡esta es tu oportunidad!......
Years experience in quality (warranty)... ensure: respect of build in quality standards... define the quality cost of his project... reponsibilities: - manage the quality in project: set and monitor the quality roadmap for the project to reach the quality (customer and valeo) and cost targets......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
The opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... the role: as a customer care advisor, your mission is to deliver premium consumer service in your language... your day-to-day at work: - deal with all customer inquiries......
You have demonstrated effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base... you will negotiate customer disputes to resolution and documents root cause... we are looking for a collections specialist with a high level of......
Collaborate with cross-functional teams to improve the onboarding process and overall customer experience... proven experience in sales, account management, or customer support roles, preferably in the travel, tourism, or outdoor activities industry... provide exceptional customer support to users of......
You will focus on sales and customer service... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat... 'nothing is impossible' mindset... advise if is the right training experience......