GERMAN SPEAKING CUSTOMER SUPPORT AGENT- BARCELONA
Descripción de la oferta de empleo
As a Technical Support Representative, you will working in a dynamic environment with our dedicated and focused team, you ensure a high-qualityexperience for each patient by appropriately engaging and connecting with them as you provide troubleshootingassistance to determine why the service, equipment or feature is inoperableand/or to troubleshoot their issues.
- Take calls on patient inquiries, product/service concerns, and technical issues relating to the company's mobileapps, cloud software and associated hardware.
- Access and update patient accounts through computer-basedsystems.
- Monitor current procedures to ensure compliance with set standards.
- Provide technical support and training to patients and healthcare providers.
- Serve as first point-of-contact for patients and medical professionals.
- Help with patient support issues.
- Coordinatewith Customer Advocacy to ensure records are maintained to a high standard.
- Take calls on patient inquiries and complaints.
- Respond to patient phone calls and emails with troubleshooting tipsand specific instructions.
- Review and discuss data with patients.
- May require some training of patients over thephone.
- Use and maintain software and databases appropriately.
- Document and analyse patient and product information,send replacements and samples, and perform patient follow-up per department standards.
- Participate in new product training (as required when new products are launched).
- Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacyas outlined for the position.
- Promote and maintain high-quality technical support standards within the Technical Support department achievingthe agreed service levels.
Requisitos del puesto
- HND level educated and/or 1+ years of relevant customer/technical support experience.
- Native level of German and fluent level of English (both written and oral communication)
- Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems isdesirable.
- Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills andexcellent phone acumen.
- Strong verbal and written communication skills, including effective listening skills and ability to communicateaccurately and effectively in person, over the telephone, through email and other business correspondence.
- Superior phone acumen and ability to show empathy to customers.
- Ability to retain detailed information,troubleshoot and solve problems.
- Strong proficiency in troubleshooting issues and thinking through problems.
- Ability to work independently with supervision as required and with other departments.
- Desire, drive and willingness to be part of a very fast-moving company.
Otros datos del puesto
**Relocation packege on offer
Detalles de la oferta
- Sin especificar - Sin especificar
- Indefinido, jornada completa
- 20000€ - 30000€
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