(FRENCH) CUSTOMER QUALITY ASSURANCE SPECIALIST - INTERNSHIP

Do you know about bsport?We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.We have over 2'000 partners in 40+ countries and continue to expand rapidly.We provide our partners with:Our platform - the heart of the system (B2B)A white label iOS and Android mobile application (B2C)An integrated Video on Demand toolOur self-built Smart Marketing SuiteA Webshop to up- and cross-sell different productsOur first successesSince we launched in 2019, we have already achieved the following:We’ve built a community of over 6 million usersFinalised a Series A Fundraising of $4+ million in December 2022Grown our team to more than 150 employeesWe’re continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!ur team to become the #1 tech partner for boutique studios in Europe and the rest of the world!What your future position looks like:The Customer Quality Assurance Specialist role is primarily focused on interrogating customer and employee conversation Insight to help deliver meaningful and actionable actions to customers.The role can range from creating and enhancing ticketing, reporting and processes for different customer use cases in a variety of situations.You will work closely and regularly meet the Customer Success Team to ensure our mutual success.Additionally, the Customer Operations Specialist will liaise directly with our clients and partners, supporting and understanding customer pain points and drivers to ensure our solution aligns with the client’s problem statements.Reporting client’s issues using our ticketing toolIn charge of the branded app development process, both with clients and internal teams (on iOS and Android)Reporting improvement requestsInteracting with clients on technical aspectsBe an expert on our platformInteracting with third parties & partnersWorking cross-functionally with Customer Service, Operations and engineering teamsCommunicating and documenting your procedures/instructions clearly so that others can replicate your processesYou will be a good fit to join us if you:Have a proficient level of French & English (other languages are a plus)Last year of a Master’s program is desirable but not requiredEngineering or product management studies will be highly consideredExperience in a QA or product-related role is a plusPassion for solving puzzles and problemsEnjoy taking initiative and achieving results 💪Like to be challenged in a dynamic environmentCan work individually and has a strong team spiritAre organised, precise and demonstrate good communication skillsShow creativity: creative people are those who share, suggest, and dare to innovate! 🚀We'd love to have you join us for many reasons, such as:🌍 A multicultural and international team!🚀 A stimulating SaaS environment within a supportive and a fast-growing company🧑🏻‍💻 Balance work and life with one remote day per week.🍎 An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long☀️ Afterwork activities and drinks on our terrace to enjoy sunny Barcelona!🌅 Office Summer Hours - finish early on Fridays🏄🏽 Take part in bsport team building and sport initiatives💰 Paid internship and opportunity to grow internally 🛌🏽 Supported by bsport on Sick daysAbout our Company Culture:At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.What our interview process looks like:Discovery call with our Talent Acquisition teamInterview with a memberInterview with our Head of Customer Success & Operations