FIELD SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
We're a team that dares to look at the world's challenges and see impactful possibilities.
We believe in a better future when we uplift others and enable our people to thrive at work and at home.
We boldly go.
SUMMARY.
As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.
Responsibilities.
• Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
• Communicate service bulletins and alerts to dealers on a timely basis.
• Support sales team with key customer relationship management.
• Provide product performance investigations and reporting of quality and/or First Notice events.
• Establish and conduct a comprehensive technical training program for service & installation technicians.
• Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
• Provide effective and timely response to consumer inquiries and complaints.
Qualifications.
• Associate technical degree or documented equivalent experience • Minimum of five years field service experience • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to.
o DUI in the previous 5 years o Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
Key Competencies.
• Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
• Ability to craft communications to technicians which convey instructions and/or notices • Proven skills in planning and conducting training sessions.
• Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs • Strong consumer and customer relations background • Ability to compose written correspondence to address consumer complaints • Skilled in use of negotiation principles • Ability to easily switch between rapidly changing priorities.
• Strong computer skills (Windows & Microsoft Office ) We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 05/04/2024
- 04/07/2024
You will focus on sales and customer service... nice to have: previous experience in sales and customer service... your day-to-day: pitch the bfi method and provide customer service support over phone, e-mail, or chat... guide them in the enrollment process... bring solutions at the very first contact......
This will be essential in providing outstanding service to clients... what will you do?your primary focus will be to deliver exceptional service to potential new clients... you will collaborate closely with their admin and aftersales departments, offering the best service to their clients......
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
Portuguese speaking outbound sales representative do you have experience in telephone sales? would you like to work in a stable project, being part of a leading insurance company in its sector? job overview if you like to work for objectives and want to achieve a very attractive commission system that......
Food and restaurant department bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator......
Vocation and orientation to service... maintenance of quality standards throughout the spa, both operational and customer service... we are looking for a positive and dynamic person, proactive and with initiative, responsible, with the ability to work in a team, with good character and people skills......
Requisitos del puesto bachelor's degree in hr, business administration, or related field preferred (or currently pursuing)... prior experience in recruitment, hr, customer service, sales or related field is a plus but not required... this position offers an excellent opportunity to gain hands-on experience......
The opportunity: we are looking for motivated customer service specialists to be part of their multicultural customer service department... the role: as a customer care advisor, your mission is to deliver premium consumer service in your language... you will get the expertise to navigate through individual......
Tu as déjà travaillé au service de clients entreprise / btob (un vrai plus !)... de préférence issu(e) d’une formation liée à l’informatique, tu es très curieux(se) et particulièrement intéressé(e) par les outils technologiques au service du marketing... missions l’univers des outils technologiques au......
Experience in the customer service industry and ideally in a contact centre environment... via will operate a micro mobility service in flanders, belgium, for delijn, the flemish public transport operator... we care: you’re passionate about giving a great customer experience and about our mission to......
